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Technical Service Leader

Company: DuPont
Location: Cedar Rapids
Posted on: February 14, 2020

Job Description:

Technical Service Leader NA-United States-Iowa-Cedar Rapids, NA-United States-Minnesota-Minneapolis, NA-United States-Illinois-Chicago DuPont Nutrition & Biosciences applies expert science to advance market-driven, healthy and sustainable solutions for the food, beverage, dietary supplement and pharmaceutical industries. We also use cutting-edge biotechnology across a range of markets to advance bio-based solutions to meet the needs of a growing population, while protecting our environment for future generations. We are innovative solvers who help our customers turn challenges into high-value business opportunities. This position will interface with current and prospective customers coordinating and driving the implementation of DuPont products that includes enzymes, yeast and services for the carbohydrate processing and ethanol industry. The successful candidate will possess keen technical competence and be skilled at developing strong relationships by understanding the customer s business, technical needs and challenges. The individual who will excel in this role will be energetic, comfortable communicating verbally and through written communication and be an effective team manager. Key Responsibilities include, but are not limited to: Manage the biorefinery technical service team Build relationships within the biorefinery industry Drive overall success of customer support and product trial results Develop and implement consistent data management, product optimization, and performance across the fuel ethanol market Provide leadership to the biorefinery sales team with regards to technical staffing, customer support, and technical expertise Support the TS team to resolve customer issues and define technical needs Participate in product launch initiatives bringing the customer s process and technical requirements to multifunctional discussions with applications, R&D, marketing and sales. Effectively utilize sales and statistical analysis tools for the technical community (JMP, , MS Office) Bachelor of Science in Engineering or Science field with 8-10 years experience in the biorefinery industry or related technical field 2-5 years experience managing a team or cross functional team Previous experience managing in a matrix business environment is preferred Experience in a customer facing role in either sales or technical service role Excellent verbal and written communications skills including the ability to present technical data to an audience of varying knowledge Self-starter; highly motivated Willingness to travel up to 50% - this position will be home office based Demonstrated track record of success At DuPont, we have an unbridled commitment to deliver essential innovations that enrich people s lives, enable sustainable development and foster human potential for generations to come. Innovations developed from highly engineered products and naturally sourced ingredients to shape industries and everyday life. From smarter homes to more efficient cars, from better ways of digitally connecting to new tools that enable active and healthy lifestyles in all these areas and many more, we re working with customers to transform their ideas into real world answers that help humanity thrive. Coupled with core values and excellent compensation & benefits Together, we re turning possibilities into real world answers that help humanity prosper! Come realize how you can make an impact, act like an owner and partner with customers in our journey. Please access the following link to better understand & appreciate DuPont s Journey: EOE/DIVERSITY STATEMENT DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the Equal Employment Opportunity is the Law poster at: For our U.S. Affirmative Action Policy, click here. NA-United States-Minnesota-Minneapolis, NA-United States-Nebraska-Omaha, NA-United States-Illinois-Chicago Feb 5, 2020, 8:23:54 AM Full-time Experienced

Keywords: DuPont, Cedar Rapids , Technical Service Leader, IT / Software / Systems , Cedar Rapids, Iowa

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