At Your Service Agent PT - Coralville Marriott Hotel & Conference Center (17002HTU)
Location: Cedar Rapids
Posted on: August 17, 2019
Heres To Your Journey with Marriott Hotels Resorts Suites Marriott
Hotels Resorts Suites is one of Marriott Internationals 30 renowned
hotel brands. As the worlds leading Hospitality Company, we offer
unmatched opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration.
The Coralville Marriott Hotel & Conference Center located at 300 E.
9th St., Coralville, IA 52241 is currently hiring a At Your Service
Agent PT. Responsibilities include: Operate telephone switchboard
station in order to answer telephone calls. Process guest requests
for wake up calls, screening calls, and other requests related to
placing or receiving telephone calls. Advise guest of any messages
(e.g., voicemail, mail, faxes) received for them, and send to room
if required. Answer, record, and process all guest calls, requests,
questions, or concerns. Receive, record, and relay messages
accurately, completely, and legibly. Log all guest requests or
issues into computer, contact appropriate individual or department
(e.g., Bellperson, Housekeeping), and follow up with guest to
ensure their request has been met to their satisfaction. Provide
information to guests about room features, property amenities, and
local areas of interest. Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, IA or
Keywords: Marriott, Cedar Rapids , At Your Service Agent PT - Coralville Marriott Hotel & Conference Center (17002HTU), Sales , Cedar Rapids, Iowa
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