Sales and Operations Support Specialist Leader - OEG

Company: California's Great America
Location: Cedar Rapids
Posted on: September 15, 2023

Job Description:

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

Position Summary

Accountable for providing leadership and development to the Sales and Operations Support team members within the four operating divisions of the Office Equipment Group. As an integral member of the leadership team, you will work closely with Business Unit Leaders, Sales Leaders, Operations Leaders and Team Leaders to recruit, hire, train, and develop Sales and Operations Support team members.

About this position

• Do you enjoy working in a fast-paced environment toward a common goal? Do you enjoy leading others and interacting with customers? As a Sales and Operations Support Leader, you will be accountable for a team of 10-12 Sales & Operational Support team members that facilitate and process over $250M in financing (over 7,500 transactions) for our customers annually.
• The SalesSupport Leader oversees a team that is the focal point of our customer interaction, provides exceptional sales and service, and works across functional boundaries to achieve collective goals and grow our business. Essential Functions
  • Proficient understanding of the financing programs within the OEG Division.
  • Assist in development and roll-out of new programs with our customers.
  • Coach team members to sell value of financing programs to successfully "close" transactions by positioning favorably compared to financing alternatives.
  • Have a high level of knowledge of other functions including sales, collections, account support, documentation and credit to provide support for our customers.
  • Serve as "subject matter expert" for the unit on transactional processes.
  • Ensure processes, procedures, policies, systems and tools are designed and appropriately used. Including identifying best practices to be shared across the unit and company.
  • Communicate effectively with team members to ensure day-to-day responsibilities are performed and the customer base is properly served.
  • Establish staffing benchmarks within the function and identify factors within programs that impact those benchmarks
  • Coordinate back-up coverage and cross training across the function and divisions.
  • Provide functional training within the Sales Support Function
  • Maintain good working knowledge of industries served and major relationships, and share accordingly.
  • Coordinate consistent, up-to-date documentation of program specifics.
  • Champion change within the function, unit and company as needed (including role evolution, policy & procedure).
  • Organize and develop content for functional meetings and best practice sharing.
  • Openly and frequently communicate with Business Unit leadership on issues or items to be addressed.
  • Contribute to Business Unit initiatives and strategic plans.
  • Travel "as needed" for training, development and relationship building with remote employees and customers. Position Qualifications
    
    Competencies:
    • For all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability
    • For this position: Leadership, Communication Skills (Oral & Written), Coaching & Developing, Organizational Skills, Analytical (Problem solving), Decision-Making, Follow-through Skills, Work Under Pressure. Education
      • High School Diploma or equivalent is required. Bachelor's of Business Administration (or similar degree) is preferred Experience
        • Minimum 3 years related experience is required. Experience directly in a Sales Support or Sales & Operations Support role is preferred. Skills and Abilities
          
          Computer Skills
          • Knowledge of Microsoft Office-Outlook, Excel, Word and PowerPoint; ability to use T-Value and HP Financial Calculator You'll work hard, you'll have fun and you'll enjoy a competitive total rewards package
            
            At GreatAmerica we offer a compensation program with market-competitive base pay and pay-for-performance incentives (bonuses) for all roles. We share rewards because we believe every single person here contributes to GreatAmerica's success. But GreatAmerica's total rewards extends beyond just a paycheck and is designed to enrich our team members' personal and professional lives in many ways, including:
            • Planning for Your Future: we set you up for long-term success through our competitive 401(k) plan with company matching and annual profit sharing.
            • Your Leadership fast-tracking programs: if leadership is on your horizon, we've got your back. We have a Building GREAT Leaders program, Dale Carnegie programs, and we contribute to your development through our educational tuition assistance program.
            • Prioritizing Your Health & Wellbeing: we support your work-life interests through programs like our gym reimbursement, employee assistance program, and many company sponsored events hosted through our GreatAmerica Network Group.
            • Your Time Away: competitive time off and flexible working arrangements allow you to do your best work and take the time you need to decompress. We have 10 paid sick days a year, and if you don't use it you can convert up to 70% into additional paid time off the next year.
            • A strong organizational culture focused on our greatest asset: you! You'll work hard, you'll have fun and you'll enjoy a competitive total rewards package
              
              At GreatAmerica we offer a compensation program with market-competitive base pay and pay-for-performance incentives (bonuses) for all roles. We share rewards because we believe every single person here contributes to GreatAmerica's success. But GreatAmerica's total rewards extends beyond just a paycheck and is designed to enrich our team members' personal and professional lives in many ways, including:
              • Planning for Your Future: we set you up for long-term success through our competitive 401(k) plan with company matching and annual profit sharing.
              • Your Leadership fast-tracking programs: if leadership is on your horizon, we've got your back. We have a Building GREAT Leaders program, Dale Carnegie programs, and we contribute to your development through our educational tuition assistance program.
              • Prioritizing Your Health & Wellbeing: we support your work-life interests through programs like our gym reimbursement, employee assistance program, and many company sponsored events hosted through our GreatAmerica Network Group.
              • Your Time Away: competitive time off and flexible working arrangements allow you to do your best work and take the time you need to decompress. We have 10 paid sick days a year, and if you don't use it you can convert up to 70% into additional paid time off the next year.
              • A strong organizational culture focused on our greatest asset: you!
                
                If your experience is close to what we're looking for, please consider applying. Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage you to consider applying if you feel you can make a strong impact in this role.
                
                Please note, this position is not currently eligible for sponsorship for employment authorization.
                
                At GreatAmerica, we're looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers.

Keywords: California's Great America, Cedar Rapids , Sales and Operations Support Specialist Leader - OEG, Sales , Cedar Rapids, Iowa