Help Desk Specialist - From Home

Company: Confidential
Location: Cedar Rapids
Posted on: September 22, 2022

Job Description:

Help Desk Specialist (Work at Home) $27/hr FT or PT
No experience required. Training is available. Full time and part time positions available.
We are looking for a customer service-oriented Help desk specialist to provide support to users in an efficient and accurate manner. You will be considered as a vital part solving potential problems and providing customer support. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities

• 
  
• Provide first level contact and convey resolutions to customer issues
  
• Properly escalate unresolved queries to the next level of support
  
• Track, route and redirect problems to correct resources
  
• Update customer data
  
• Walk customers through problem solving process
  
• Follow up with customers, provide feedback and see problems through to resolution
  
• Utilize excellent customer service skills and exceed customers' expectations
  
• Ensure proper recording, documentation and closure
  
• Recommended procedure modifications or improvements
  
• Preserve and grow your knowledge of help desk procedures, products and services
  
  Requirements
  
  • 
    
  • Willing to be trained
    
  • Proficiency in English
    
  • Working knowledge of MS Word and Outlook
    
  • Strong client-facing and communication skills
    
  • Advanced troubleshooting and multi-tasking skills
    
  • Customer service orientation
    
    Work at home candidates come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields and more. If you are able to work independently with little or no supervision, we want to hear from you. This listing is one of multiple opportunities for which you will be considered. Please apply on our website.

Keywords: Confidential, Cedar Rapids , Help Desk Specialist - From Home, Sales , Cedar Rapids, Iowa