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Customer Care Chat Agent

Company: Robert Half
Location: Cedar Rapids
Posted on: January 15, 2022

Job Description:

Description As a Chat Customer Care Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. Seeking a technology saavy individual who has the capability to have three chats simultaneously as well as basic level of computer skills. This Help Desk Analyst role is a remote role for a company based in the Cedar Rapids, Iowa area and is a long-term contract / temporary opportunity. Responsibilities Responsible for support for the Company Consumer product lines and related processes. + Provide timely chat support requests to Company consumer customers. + Provide professional and friendly support to all external and internal customers. + Provide product and service information. + Handle three (3) customers' chats simultaneously. + Troubleshoot and research customer issues utilizing defined processes and procedures. + Redirect customers on chat to the appropriate departments by referring them to a phone call. + Perform duties and responsibilities to meet KPIs. + Recognize, document, and alert the lead staff of trends in customer chats. + Follow up on customer chats as needed. + Recommend responses for the knowledge database and send them to the lead for review/creation. + Promote teamwork and foster collaboration. + Convey a professional and positive image internally and externally. + The scope of product (technical) support includes navigation, connectivity, compatibility, usability, and general product knowledge. + Ability to operate multiple system applications and screens at the same time. + The capability of utilizing resources provided for quick issue resolution. + Use the equipment and applications provided to interact with customers. Requirements + Knowledge and work experience with browser-based applications is a plus. + Experience with online tax software - preferred. + Exceptional communication and interpersonal skills are essential. + Call Center experience - preferred. + Strong troubleshooting and problem-solving skills. + Typing skills - 30+ WPM - preferred. + 2+ years of experience with Internet browsers & Microsoft Windows operating systems - preferred. + Ability to work effectively within a team environment to accomplish goals. + Ability to work well under pressure and meet deadlines with minimal direction. Technology Doesn't Change the World, People Do. - Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more. Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. - 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half, Cedar Rapids , Customer Care Chat Agent, Sales , Cedar Rapids, Iowa

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