Customer Sales & Service Representative I, Front Counter (Non-Retail)
Posted on: November 22, 2021
GENERAL RESPONSIBILITIES: Provide a positive in-person customer
experience in a prompt and professional manner related to the
customers' needs and questions. Perform direct customer support for
all customers consistent with Mediacom's policies and procedures.
SPECIFIC RESPONSIBILITIES: Interact with customers in person to
answer customer inquiries and solve problems regarding billing,
services, and products. Utilize appropriate sales and retention
guidelines to properly process customer requests to add or
disconnect services. Troubleshoot basic service issues and schedule
on site service calls when necessary. Receive and process customer
payments, balance cash drawer, and post customer adjustments. Issue
and receive equipment from customers. Responsible for maintaining
customer site equipment and inventory controls according to policy
and procedures. Demonstrate courtesy and patience in customer
relations, maintaining the ability to explain all phases of
billing, products, and services offered at the current time. Neat
with self and work area, and conducts self in a respectable,
responsible, and courteous manner. Regular Attendance required.
Perform other duties as directed or required by your supervisor.
Other duties as assigned. EXPERIENCE/SKILLS: High school diploma or
GED required; Associates degree preferred. Required - 1-3 years'
experience in retail and/or consumer sales. Preferred - 3 plus
years' customer service & cash handling/reconciliation experience.
Exceptional relationship-building skills. Excellent communication
skills. Ability to multi-task and prioritize in a fast-paced
environment. Effective cash handling skills. Valid driver's license
and satisfactory driver record may be required for some locations.
Must demonstrate intermediate to advanced PC skills. Sales ability
and willingness to meet sales goals. Able to stand for long
periods. Occasional travel to other sites within the region.
Ability to work evenings, weekends and holidays and overtime as
needed. Keywords: Front Counter, Customer Service, Sales
Keywords: Mediacom, Cedar Rapids , Customer Sales & Service Representative I, Front Counter (Non-Retail), Sales , Independence, Iowa
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