Customer Service Representative- Seasonal
Company: Kelly
Location: Cedar Rapids
Posted on: January 8, 2021
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Job Description:
Interested in making some extra holiday $$? We have an
opportunity for you!Kelly Services is looking for a Customer
Service employee--to work for a logistics company in Cedar Rapids
on a short term basis. The position will run 10-12 weeks and is an
IN OFFICE role, this is NOT a remote position. This is a first
shift position, Monday-Saturday 7am-3:30pm (required overtime on
Saturday- any hours over 40 would be paid at time and a
half).Interested or know someone who may be? Apply here or send
your resume to amyd954@kellyservices.com!The primary responsibility
for this role is resolving product or service problems by
clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the
problem. As well as expediting correction or adjustment; following
up to ensure resolution via phone, e-mail or mail.Job
Responsibilities:--- Support delivery teams in the field by
documenting delivery exceptions and answering questions related to
appliance install requirements.--- Assist Operations Managers with
customer contact and follow up.--- Open or close out call records -
work orders and e-tickets.--- Research issues and resolve problems
for internal and external customers. Provide timely feedback and
available solutions.--- Update data records based on customer
confirming deleted services.--- Confirmation Calling; call outbound
to customers to set up/notify delivery and service time frames
daily to ensure accurate delivery windows provided to customers on
a daily basis.--- Answer Delivery Driver questions regarding
routes, directions etc------ Read and interpret maps and give
written and verbal geographic directions.--- Enter data and update
information into computer regarding deliveries.--- Contribute to
individual and team effort meeting or exceeding department metrics
and goals.--- Perform other duties and tasks as
assigned.Qualifications:--- High school diploma or GED required---
One to two years customer service related work experience
preferred.--- Previous computer experience with Microsoft office
products Excel, Word. --- High level of direct customer contact
requiring strong written, verbal and negotiation communication
skills.--- Working knowledge of company policies, practices and
customer related matters as well home appliance knowledge is
helpful. --- Excellent attendance and reliabilityInterested? Apply
today or send your resume to amyd954@kellyservices.com!Why
Kelly--?As a worker today, it's up to you to take charge of your
career and look for opportunities to learn, grow, and achieve your
potential. Helping you find what's next is what we're all about. We
know what's going on in the evolving world of work-just ask the
440,000 people we employ each year. Connecting with us means
getting the support, guidance, and opportunities needed to take
your career where you may have never imagined.About Kelly--At
Kelly, we're always thinking about what's next and advising job
seekers on new ways of working to reach their full potential. In
fact, we're a leading advocate for temporary/non-traditional
workstyles, because we believe they allow flexibility and
tremendous growth opportunities that enable a better way to work
and live. Connecting great people with great companies is what we
do best, and our employment opportunities span a wide variety of
workstyles, skill levels, and industries around the world. Kelly is
an equal opportunity employer committed to employing a diverse
workforce and providing accommodations for people with disabilities
in all parts of the hiring process as required under its Employment
Accommodation Policy. Kelly will work with applicants to meet
accommodation needs that are made known to Kelly in advance.
Keywords: Kelly, Cedar Rapids , Customer Service Representative- Seasonal, Sales , Cedar Rapids, Iowa
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here to apply!
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