Systems Analyst I
Company: GreatAmerica Financial Services Corporation
Location: Cedar Rapids
Posted on: November 11, 2019
Analyzes user requirements, procedures, and problems to automate
processing or to improve existing computer system by performing the
Take all perspectives into account for the application platform and
environments of GreatAmerica.
Provide documentation, training, consulting and insights on the
applications for which he/she is responsible for best practices,
trends and upcoming features to GreatAmerica teams.
Work with advanced formula, validation, and picklist.
Strategize security and permission models.
Provide day-to-day operational administration for the owned
applications; activities include but not limited to upgrades,
health and stability maintenance, performance tuning, managing
users, cleansing and auditing data, monitoring events and taking
appropriate actions, managing advanced security, optimizing the
usage of the platform, environments and applications, deploying and
maintaining codes, build complex reports, dashboards, process
automation, workflows and other advanced admin capabilities.
Proficient in troubleshooting applications and data issues.
Installs new releases, system upgrades, evaluates and installs
patches and resolves software related problems as necessary.
Respond to phone calls and email requests for technical support as
Prioritize and complete tasks to meet customer SLAs.
Administer licenses and usage of applications for which he/she is
Monitor application performance and system configuration to ensure
Maintain data files and monitor system configuration to ensure data
Works with team members, leadership, business unit members to
analyze current operational procedures, identify problems, and
learn specific input and output requirements such as forms of data
input, how data is to be summarized, and formats for reports,
Maintain knowledge articles for program purpose, function and
Studies existing applications for which he/she is responsible to
Perform application maintenance and other support duties as defined
by functional guidance.
Other duties as assigned.
For all GreatAmerica team members:
Honesty/Integrity, Customer Oriented, Accountability, Tenacious,
Communication Skills (Oral & Written), Adaptability For this
Communication: Active Listening, Persuasive, Relationship Building,
Tactful and Strong Presentation Skills
Business Orientation: Strong decision making, Detail Oriented,
Organizational Management, Process Management (LEAN, Six Sigma,
etc.), Ability to effectively prioritize and execute tasks in a
high-pressure environment, Thoughtful Problem Solving, Project
Management, Analytical Skills, Business Acumen
Customer Orientation: Strong customer service orientation, Enjoy
working in a team-oriented, collaborative environment.
Bachelor's degree in technical field preferred.
Certifications / Licenses:
The below certifications are to be used as guides however not
required. Proficiency in the area is more important than having the
Technical (CompTIA – A+, Network+, etc.)
PMP (Project Management Professional)
TQM (Total Quality Management)
Minimum 2 years of work experience supporting applications.
Broad understanding of software development and project management
Cloud technologies and services delivered via cloud providers
(ServiceNow, Salesforce, O365, Azure, AWS)
IT Service Management Platform
Advanced knowledge of the MS Office productivity suite, computer
Reporting and dashboarding concepts
Keywords: GreatAmerica Financial Services Corporation, Cedar Rapids , Systems Analyst I, Professions , Cedar Rapids, Iowa
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