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Help Desk Analyst

Company: Apex Systems, Inc
Location: Cedar Rapids
Posted on: August 24, 2019

Job Description:

Job Description Job #: 990597

Help Desk Analyst Cedar Rapids, IA 6+ month contract Apex Systems, the nation s 2 nd largest IT Staffing firm, has an Help Desk Analyst open to be responsible inbound call/chat resolution and logging, prioritizing and escalating issues supporting a global workforce. Applicants must have high school diploma or GED. If interested, send a resume to Adam Smith, our infrastructure-focused Recruiter in Iowa, via . Overview: Large helpdesk team based out of Cedar Rapids, IA supporting global workforce. Responsible for inbound call/chat resolution and logging, prioritizing and escalating issues with best-in-class customer service and support techniques. Qualifications:

  • Strong customer service experience, preferably in help desk or call center environment
  • Technical support background or ability, including experience with:
    • Citrix, MS Office, Windows hardware, Win 7/10 OS, virtual/remote desktops, LAN/WAN, Active Directory
    • Experience with Remedy or Service Now ticketing system is nice to have

      Please note that as a contract employee with Apex Systems, you'd be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.

      EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at -6178. - provided by Dice

Keywords: Apex Systems, Inc, Cedar Rapids , Help Desk Analyst, Professions , Cedar Rapids, Iowa

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