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Driver Services Manager

Company: CRST International
Location: Cedar Rapids
Posted on: November 10, 2018

Job Description:

CRST Expedited is seeking a self-driven and multitasking Driver Services Manager to be located in our Cedar Rapids, IA office.

Job Summary: The Driver Services Manager is responsible for supporting driver recruiting and retention efforts by overseeing driver processes, gathering feedback through interaction with students and new/existing drivers. The Driver Services Manager creates an informative and supportive environment for new entrants into the transportation industry and becomes a conduit of support for experienced drivers.

Essential Duties and Responsibilities:



  • Oversee daily processes relating to:



  • Information resource for students and new/existing Drivers

  • Reduction of students and Drivers that leave orientation and school on their own

  • Process reimbursements for Drivers

  • Procure transportation for students and Drivers that are dismissed for skills/medical purposes

  • Communicate with Drivers to promote a positive environment

  • Resolve issues as they arise to promote a timely response and resolution

  • Coach Drivers to adhere to CRST and government safety guidelines

  • Coordinate with Facilities Staff to ensure that students/drivers are at designated locations

  • Coordinate with transportation (shuttle) team members to schedule and coordinate timely Driver transportation needs

  • Chair weekly meetings with Operations, Facilities staff, and Recruiting to provide update on issues and activities regarding students/Drivers. Provide weekly summary to VP of Retention

  • Coordinate with Facilities Staff to create activities and sponsor events that supports a positive atmosphere

  • Create awareness for the driver referral program among new and existing Drivers

  • Communicate and answer questions or concerns related to driver career path options and training/orientation related processes.

  • Exercise personal ownership to the well-being of the driver.

    Minimum Qualification Requirements:


    • 1-2 years of previous experience in a related field preferred

    • High school diploma or GED required and a degree in a related field preferred

    • Previous experience with solving problems with valid conclusions preferred

    • Basic computer skills required

    • Written and Verbal Communication must be excellent

      CRST is an EOE. Candidate subject to successful completion of pre-employment drug and background screening.

      Keywords: CRST International, Cedar Rapids , Driver Services Manager, Professions , Cedar Rapids, Iowa

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