HelpDesk Technician
Company: CRST The Transportation Solution
Location: Cedar Rapids
Posted on: September 15, 2023
|
|
Job Description:
Over the next few years, CRST The Transportation Solution will
be implementing significant enterprise-wide system and software
upgrades. In support of this project, and of future needs, we are
expanding our personnel and adding new positions within our
Information Technology team, located in Cedar Rapids, IA. We are
seeking new IT skills and resources in the areas of help desk
technicians, project managers, business process analysts,
application administration, and software development. It is an
exciting time to join an organization that is investing heavily
into the future, come and be a part of something big! Role Summary:
Works across a broad range of technologies and liaises across
multiple areas of the business to support incidents, problems and
requests. Responsible for answering IT requests via phone, email,
live chat, or instant message and explaining solutions in technical
and non-technical terms. The primary point of contact for all
IT-related questions. Respond to telephone calls, emails, and
personal requests for technical support in a fast, friendly manner
with the ability to explain technical situations to non-technical
individuals Troubleshoot and support software and all approved
software and hardware. Identify, research, and resolve technical
problems and escalate problems to other support teams when
necessary Follow SOP Document incidents/problems and clearly
document the issue, troubleshooting steps are taken, and comments
in an incident management system. Contribute to Knowledge Base
Support documentation to aid in the resolution & fulfillment
processes related to Incident Management & Service Request
Management. Work in a fast-paced environment, able to adapt to
frequent change, and work a flexible schedule Work with diverse
groups and individuals to set goals, establish priorities, and
solve complex problems. Shift: Sunday - Thursday, 11:30 pm - 6:00
am. This position would receive a shift differential bonus of
$2,400 a year! Role Requirements: 1+ year(s) of Helpdesk Technician
experience Ability to provide support to end-users on a variety of
topics including Windows operating systems, Active Directory, MS
Office, printers, mobile devices, and email issues Ability to
demonstrate a solid understanding of basic network components and
concepts Mature, self-motivated, and professional with excellent
written and verbal communication skills Strong
problem-solving/analytical abilities Ability to work independently
as well as willing to follow directions and best practices
Regularly demonstrates initiative in supporting the customer
outside of expected job assignments Attention to detail and ability
to multi-task talking to customers while performing technical
computer work. Two or Four-year degree in an IT-related field or
equivalent experience in a Technical Support/Help Desk environment.
Previous call center, customer service, and technical support
experience #LI-AH1 Tagged as: Information Technology Date posted:
09/13/2023
Keywords: CRST The Transportation Solution, Cedar Rapids , HelpDesk Technician, Professions , Cedar Rapids, Iowa
Click
here to apply!
|