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Desktop Support Technician

Company: S2SSoft LLC
Location: Cedar Rapids
Posted on: November 26, 2022

Job Description:

Kindly let me know your willingness to apply for this position

*Job Details*

*Position: Desktop Support*

*Location: Cedar Rapids, Iowa 52411 (Onsite)*

*Job Type: Contractto Hire*

*Duration: 6+months*

*Client: HCL America*

JD-

- Local and Remote support of end user devices including, but not limited to: troubleshooting, repair, maintenance, upgrade recommendations / installations, configuration/setup, incident analysis and resolution, basic connectivity support (wired and wireless), PDA and Smartphone support, printer (MFD) support and peripheral management.

- Performing end user device imaging, deployment, installation and collection; along with the moving of any equipment from one location to another, while adhering to customer standards.

- Performing end user software installation, configuration, procurement, support, and troubleshooting on end user devices.

- Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, HP Service Manager, or Peregrine Service.

- As onsite 'Smart Hands' support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed.

- Assisting with Hardware/Software asset inventory Management, including hardware disposals.

- Support In-country/site PBX networks and PSTN interfaces.

- Assisting with special projects.

- Performing other support duties as assigned.

Job Type: Contract

Salary: $15.40 - $25.00 per hour

Schedule:
* 8 hour shift

Ability to commute/relocate:
* Cedar Rapids, IA 52403: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer support: 3 years (Required)
* iOS: 1 year (Required)
* Windows: 1 year (Required)

Work Location: One location%58047475%

Keywords: S2SSoft LLC, Cedar Rapids , Desktop Support Technician, Professions , Cedar Rapids, Iowa

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