Operations Support Analyst

Company: Tata Consultancy Services
Location: Cedar Rapids
Posted on: November 25, 2022

Job Description:

Role: Operations Support AnalystDuration: Full TimeLocation-Cedar Rapids, IA
Please find one of the urgent jobs opening and send across your updated resume
Responsibilities

• Lead new group conference calls and meetings for billing setup as well as complaint resolution, delivering accurate and reliable information to our internal and external customers.
• Attend and lead TPA audits for the business unit.
• Ability to communicate detailed information on all aspects of the billing process including all the options we offer and any impacts to other departments or the customer as well as making recommendations based on different scenarios and finding alternatives to meet the customer's needs.
• Demonstrate understanding of the entire process from enrollment, case setup, contracting & licensing to in-force changes, billing, and commissions to recognize and raise concerns as well as offer solutions.
• Provide a single point of contact for the department by receiving, tracking, researching, and managing escalated incoming requests from our largest producers/cases and follow-ups to ensure that we are providing estimates on resolution as well as meeting expected deadlines and follow-up commitments.
• Triage and disseminate the necessary work to processing teams as well as providing status updates and estimates on completion.
• Communicate urgency and provide support to the processing teams and management to accomplish objectives.
• Clarify requests to ensure we have the necessary information. Analyze the information and coordinate the efforts to resolve the issues. Maintain a level of knowledge in order to verify that the work has been done accurately and provide updates and responses to appropriate parties accordingly.
• Establish and maintain trust and confidence in our ability to react to situations and resolve issues quickly and accurate. Maintain strong working relationships with internal departments. Qualifications
  • Bachelor's degree in Business or related field; or equivalent combination of education and experience required.
  • 5 years minimum experience in insurance, accounting, account/relationship management, or lead/supervisory level experience required.
  • Demonstrated outstanding communication and interpersonal skills required
  • Excellent attention to detail, analytical and organizational skills required
  • Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint and ability to learn additional software applications as needed required Preferred Qualifications
    • Project management skills preferred
    • Strong understanding and knowledge of insurance business processes, terminology and products preferred. Behavioral & Leadership Competencies
      • Ability to maintain confidentiality of customer and company information.
      • Ability to work independently and seek additional opportunities when able.
      • Ability to work in a team environment to develop integrity, trust and respect of coworkers at all level
      • Good verbal and written communication skills
        "All offers of employment extended to applicants will be conditional and will require, among other things, that the recipient of the offer of employment submit proof that s/he is fully vaccinated at that time or will submit such proof prior to determining a start date. Individuals with medical issues or sincere religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement. To the extent State legislation or executive action purports to limit TCS's ability to require vaccination for individuals who object on a basis other than medical issues or sincere religious beliefs, individual requests for an exception to TCS's generally applicable vaccination policy pursuant to such action will also be considered. Individuals who receive an exemption from vaccination for any reason may be required to comply with other Covid precautions."Thanks & Regards,
        Disha RanjanTalent Acquisition Group-North AmericaTata Consultancy Services LimitedMailto: disha.ranjan@tcs.comWebsite: http://www.tcs.com

Keywords: Tata Consultancy Services, Cedar Rapids , Operations Support Analyst, Professions , Cedar Rapids, Iowa