Operations Support Analyst
Company: Tata Consultancy Services
Location: Cedar Rapids
Posted on: June 25, 2022
VB Operations Support AnalystThis position will serve as the
liaison for the VB Billing Department to handle issue resolution as
well as representing the department in various forums. Trouble
shooting, diagnosing, directing and coordinating efforts to resolve
as well as communicating information to our customers are key
components of this role.Responsibilities
- Lead new group conference calls and meetings for billing setup
as well as complaint resolution, delivering accurate and reliable
information to our internal and external customers.
- Attend and lead TPA audits for the business unit.
- Ability to communicate detailed information on all aspects of
the billing process including all the options we offer and any
impacts to other departments or the customer as well as making
recommendations based on different scenarios and finding
alternatives to meet the customer's needs.
- Demonstrate understanding of the entire process from
enrollment, case setup, contracting & licensing to in-force
changes, billing, and commissions to recognize and raise concerns
as well as offer solutions.
- Provide a single point of contact for the department by
receiving, tracking, researching, and managing escalated incoming
requests from our largest producers/cases and follow-ups to ensure
that we are providing estimates on resolution as well as meeting
expected deadlines and follow-up commitments.
- Triage and disseminate the necessary work to processing teams
as well as providing status updates and estimates on
- Communicate urgency and provide support to the processing teams
and management to accomplish objectives.
- Clarify requests to ensure we have the necessary information.
Analyze the information and coordinate the efforts to resolve the
issues. Maintain a level of knowledge in order to verify that the
work has been done accurately and provide updates and responses to
appropriate parties accordingly.
- Establish and maintain trust and confidence in our ability to
react to situations and resolve issues quickly and accurate.
Maintain strong working relationships with internal departments.
Qualifications --- Bachelor's degree in Business or related field
preferred or equivalent combination of education and experience
required. --- 1+ year minimum experience accounting,
account/relationship management --- Demonstrated outstanding
communication and interpersonal skills required --- Excellent
attention to detail, analytical and organizational skills
requiredStrong working knowledge of Microsoft Office including
Word, Excel, PowerPoint and ability to learn additional software
applications as needed required
Keywords: Tata Consultancy Services, Cedar Rapids , Operations Support Analyst, Professions , Cedar Rapids, Iowa
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