Field Service Technician - IT
Company: BAE Systems, Inc.
Location: Cedar Rapids
Posted on: January 15, 2022
BAE Systems is seeking a Field Service Technician for our new
Cedar Rapids, Iowa location to provide on-site Information
Technology support to the ES NSS Business. Must be able to provide
strong proven customer service skills and ability to deliver a high
level user experience
Performs a variety of maintenance and technical support on products
such as equipment, integrated systems and subsystems, and software
at customer/user locations. Analyzes and evaluates products and
related performance. Troubleshoots and diagnoses malfunctions to
eliminate problem in minimum time. Installs, upgrades and removes
products ensuring coordinative engineering field change. Maintains
effective customer communications and relations.
PRIMARY DUTIES AND RESPONSIBILITIES:
Involved with the repair of equipment and components at field
locations and customer sites. Provides routine to moderately
complex support. Installs, operates, tests, troubleshoots,
maintains, repairs and modifies equipment.
Provide on-site technical support for software and hardware
installs, hardware moves, add or changes of hardware/software for
the end-user community.
Address Incident tickets to include break/fix issues.
Provide mobile device support to include iPhone/ iPad/Blackberry/
Resolve printer issues namely toner replacement, paper jams,
connectivity issues and printer maintenance.
Update asset inventory via ticketing system database.
Working knowledge and experience with Active directory.
Provide desk-side assistance to executive staff.
Writing and/or editing existing procedures.
Basic network troubleshooting.
Provide basic telephone support.
OTHER JOB RELATED INFORMATION:
Excellent analytical skills.
Ability to travel locally
Adheres to standards as defined in standard operating procedures to
ensure standardized support.
*REQUIRED EDUCATION, EXPERIENCE, & SKILLS
High School Diploma and 3-5 year's work experience or equivalent
Knowledge of MS office products
Knowledge of Windows OS
Excellent troubleshooting skills, hardware and software
Ability to work well with others in a team environment
Excellent proven communication skills: oral and written
Ability to operate with some latitude for independent judgment and
Working knowledge with Online Ticketing Systems
The ability to interface with Executive Management
Keywords: BAE Systems, Inc., Cedar Rapids , Field Service Technician - IT, Professions , Cedar Rapids, Iowa
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