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Field Service Technician - IT

Company: BAE Systems, Inc.
Location: Cedar Rapids
Posted on: January 15, 2022

Job Description:

BAE Systems is seeking a Field Service Technician for our new Cedar Rapids, Iowa location to provide on-site Information Technology support to the ES NSS Business. Must be able to provide strong proven customer service skills and ability to deliver a high level user experience
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer/user locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations.

PRIMARY DUTIES AND RESPONSIBILITIES:
Involved with the repair of equipment and components at field locations and customer sites. Provides routine to moderately complex support. Installs, operates, tests, troubleshoots, maintains, repairs and modifies equipment.
Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.
Address Incident tickets to include break/fix issues.
Provide mobile device support to include iPhone/ iPad/Blackberry/ Droid.
Resolve printer issues namely toner replacement, paper jams, connectivity issues and printer maintenance.
Update asset inventory via ticketing system database.
Working knowledge and experience with Active directory.
Provide desk-side assistance to executive staff.
Writing and/or editing existing procedures.
Basic network troubleshooting.
Provide basic telephone support.

OTHER JOB RELATED INFORMATION:

Excellent analytical skills.
Ability to travel locally
Adheres to standards as defined in standard operating procedures to ensure standardized support.

*REQUIRED EDUCATION, EXPERIENCE, & SKILLS
High School Diploma and 3-5 year's work experience or equivalent experience.
Knowledge of MS office products
Knowledge of Windows OS
Excellent troubleshooting skills, hardware and software
Ability to work well with others in a team environment
Excellent proven communication skills: oral and written
Ability to operate with some latitude for independent judgment and action required.
Working knowledge with Online Ticketing Systems
The ability to interface with Executive Management

Keywords: BAE Systems, Inc., Cedar Rapids , Field Service Technician - IT, Professions , Cedar Rapids, Iowa

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