Installation Technician-Cedar Rapids

Company: ImOn Communications
Location: Cedar Rapids
Posted on: April 9, 2021

Job Description:

The--Installation Technician--will perform basic and moderately advanced installations, disconnects and service changes for residential and business customers for ImOn Communications.-- Perform basic troubleshooting and repair for services from tap to consumer's electronic devices (TV, VCR, Modem, phone, etc.).Essential Job Responsibilities--* Perform installations, troubleshoot and repair ImOn Communications services including set top box return from the tap to the connection of the customer--s equipment for single and multi-family dwellings including, as appropriate, all necessary wiring (interior and exterior) and hardware; install, troubleshoot and repair drops from tap to cable modem* Educate customer on proper use of services* Determine acceptability of service by using diagnostic software, performance testing tools or other appropriate--methods of testing service; identify and repair leakage from the tap to the customer--s equipment.* Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, and install or remove ImOn equipment; connect various options available with customer's equipment per Company policy(s).* Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete* Monitor and record system, drop and in house leakage; maintain records including daily longs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.* Promote cable, Internet, and other Company services; educate the customer on channel lineups, proper--equipment usage, and other services that are available; represent Company as needed to collect payments and--secure appropriate customer signatures; relay customer feedback* Comply with all safety policies, practices and procedures.* Participate in proactive team efforts to achieve departmental and company goals.* Provide leadership to others though example and sharing of knowledge/skills.* Routine and other maintenance on company provided truck* Keep company provided truck clean* Report any damages to company provided truck.* Company provided tools are issued to employee and if lost damage or stolen need to be reported immediately for replacement.* Perform additional duties as assigned.RequirementsCore Competencies* Attention to Detail* Customer Focus:* Relationship Management:* Conflict Management: Planning, Prioritizing, and Goal Setting:* Collaboration Skills,* Communication Proficiency* Decision Making* Learning Orientation* Personal Effectiveness/ Credibility* Problem Solving/ Analysis* Teamwork Orientation* Technical CapacityRequired Experience, Training, and Special Qualifications* --High School Diploma or equivalent.* NCTI or SCTE certification preferred.* Valid Iowa Drivers License with a driving record that allows for you to be insured by ImOn's insurance carrier.Essential Physical AbilitiesRequires the following with or without reasonable accommodation:* Sufficient clarity of speech and hearing which permits the employee to communicate effectively.* Sufficient vision which permits the employee to operate equipment and tools.* Sufficient manual dexterity and personal mobility which permits employee to operate equipment.* Capable to carry, climb and operate extension ladder, (approx. 28 ft high and 75+ pounds).* Must accommodate various working conditions such as:-- Poorly ventilated areas such as attics during extreme heat, dust, dirt, noise, insects, cleaning solution; work outdoors in all kinds of weather and at all times of the day or night; work near power lines and electricity.* Capable to climb poles using gaffs, hooks and climbing belt as needed* Vision ability: close vision, peripheral vision, and ability to adjust focus.* Ability to make cable connections in tight spaces by bending, reaching, twisting.* Ability to walk over all types of terrain in all kinds of weather while carrying 75+ pounds including tools and equipment, gaffs, ladders, and fully loaded tool belts.* Ability to work while standing 50 - 70% of the time.* Employees must be able to use required personal protective equipment to adhere to safety requirements.* Employees in this position must weigh within the safety weight requirements (250lbs without tools) to safely operate company ladders and bucket trucks which are essential to this position.recblid sbmo45j0g9bee6r1jsqh2dzpe9gxbp

Keywords: ImOn Communications, Cedar Rapids , Installation Technician-Cedar Rapids, Professions , Cedar Rapids, Iowa