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Help Desk Analyst I

Company: Robert Half
Location: Cedar Rapids
Posted on: February 23, 2021

Job Description:

Description Robert Half Technology might have the Help Desk Analyst job for you, if you want to work in an innovative and fast-paced environment. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is based in the Cedar Rapids, Iowa area and is a long-term temporary opportunity.Responsibilities- Independently investigate and implement solutions to technical issues - Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems Requirements - 3+ years of prior experience- Ability to simplify complex problems and build solutions- Background in browser, websites, and resolution of issues with business applications- Familiarity with basic networking concepts- Foundational knowledge in Call Center Customer Service- Knowledge of Web Browsers- Internet Browsers experience- Basic Network Troubleshooting experience desired Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( ). - provided by Dice

Keywords: Robert Half, Cedar Rapids , Help Desk Analyst I, Professions , Cedar Rapids, Iowa

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