Installation Technician
Company: ImOn Communications
Location: Cedar Rapids
Posted on: January 14, 2021
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Job Description:
The Installation Technician will perform basic and moderately
advanced installations, disconnects and service changes for
residential and business customers for ImOn Communications. Perform
basic troubleshooting and repair for services from tap to
consumer''s electronic devices (TV, VCR, Modem, phone,
etc.).Essential Job Responsibilities * Perform installations,
troubleshoot and repair ImOn Communications services including set
top box return from the tap to the connection of the customers
equipment for single and multi-family dwellings including, as
appropriate, all necessary wiring (interior and exterior) and
hardware; install, troubleshoot and repair drops from tap to cable
modem* Educate customer on proper use of services* Determine
acceptability of service by using diagnostic software, performance
testing tools or other appropriate methods of testing service;
identify and repair leakage from the tap to the customers
equipment.* Perform connects (new connects and reconnects),
disconnects (requested and non-pays), upgrades, downgrades, and
relocates; install additional outlets, and install or remove ImOn
equipment; connect various options available with customer''s
equipment per Company policy(s).* Assure proper signal levels and
picture quality on all television sets, and clean the premises of
all debris and materials after the installation is complete*
Monitor and record system, drop and in house leakage; maintain
records including daily longs, gas sheets, etc. as required;
properly record all required information on work orders, surveys,
referrals, etc.* Promote cable, Internet, and other Company
services; educate the customer on channel lineups, proper equipment
usage, and other services that are available; represent Company as
needed to collect payments and secure appropriate customer
signatures; relay customer feedback* Comply with all safety
policies, practices and procedures.* Participate in proactive team
efforts to achieve departmental and company goals.* Provide
leadership to others though example and sharing of
knowledge/skills.* Routine and other maintenance on company
provided truck* Keep company provided truck clean* Report any
damages to company provided truck.* Company provided tools are
issued to employee and if lost damage or stolen need to be reported
immediately for replacement.* Perform additional duties as
assigned.Promotion of ImOn CultureImOn Mission: Creating
Connections, One Person at a TimeImOn Values: Integrity and
TransparencyValue PeopleDeliver on PromisesTake Risk and Manage
ObstaclesImOn''s 5 C''s:Connect with CustomersConnect with
ColleaguesConnect with CommunityContinuous ImprovementContinuous
GrowthRequirementsCore Competencies* Attention to Detail* Customer
Focus:* Relationship Management:* Conflict Management: Planning,
Prioritizing, and Goal Setting:* Collaboration Skills,*
Communication Proficiency* Decision Making* Learning Orientation*
Personal Effectiveness/ Credibility* Problem Solving/ Analysis*
Teamwork Orientation* Technical CapacityRequired Experience,
Training, and Special Qualifications* High School Diploma or
equivalent.* NCTI or SCTE certification preferred.* Valid Iowa
Drivers License with a driving record that allows for you to be
insured by ImOn''s insurance carrier.Essential Physical
AbilitiesRequires the following with or without reasonable
accommodation:* Sufficient clarity of speech and hearing which
permits the employee to communicate effectively.* Sufficient vision
which permits the employee to operate equipment and tools.*
Sufficient manual dexterity and personal mobility which permits
employee to operate equipment.* Capable to carry, climb and operate
extension ladder, (approximately 28 ft high and 75+ pounds).* Must
accommodate various working conditions such as: Poorly ventilated
areas such as attics during extreme heat, dust, dirt, noise,
insects, cleaning solution; work outdoors in all kinds of weather
and at all times of the day or night; work near power lines and
electricity.* Capable to climb poles using gaffs, hooks and
climbing belt as needed* Vision ability: close vision, peripheral
vision, and ability to adjust focus.* Ability to make cable
connections in tight spaces by bending, reaching, twisting.*
Ability to walk over all types of terrain in all kinds of weather
while carrying 75+ pounds including tools and equipment, gaffs,
ladders, and fully loaded tool belts.* Ability to work while
standing 50 - 70% of the time.* Employees must be able to use
required personal protective equipment to adhere to safety
requirements.* Employees in this position must weigh within the
safety weight requirements (250lbs without tools) to safely operate
company ladders and bucket trucks which are essential to this
position.recblid rpn3dk525hvplkkeec40ds5k16w0ci by Jobble
Keywords: ImOn Communications, Cedar Rapids , Installation Technician, Professions , Cedar Rapids, Iowa
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