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Client Service Specialist - Transportation

Company: Truenorth
Location: Cedar Rapids
Posted on: November 15, 2019

Job Description:

TrueNorth has an immediate opening for a Client Service Specialist to support our Transportation Division. The Client Service Specialist talks with owner-operators on insurance coverages and driver programs. The position will be joining a team in a fast-paced and results-driven environment. The Client Service Specialist is responsible for receiving incoming calls from individual owner-operators, handling quotes, processing applications/changes/terminations and providing outstanding client service to all Trucker's Service Company clients and accounts. Primary Job Functions: Provide consistent and outstanding client service to clients Handle incoming calls in a professional and timely manner to ensure clients are serviced appropriately Maintain a positive attitude, even when dealing with difficult clients Monitor incoming faxes and handle incoming applications and changes received via email; process appropriately, and as outlined by department operating standards, and in an accurate and timely manner Maintain and update client and company systems, as outlined by department operating standards, and in an accurate and timely manner Education & Experience: High School diploma or equivalent is required College degree or equivalent combination of education and work experience preferred Previous customer service experience required; experience in the insurance industry is preferred P&C Insurance licenses are required or ability to obtain within 30 days of employment; maintain annually Life & Health Insurance licenses are required within 90 days of employment; maintain annually Proficient in Microsoft Word, Excel, Outlook and able to quickly learn and utilize other computer applications Skills & Competencies: Strong organizational skills Ability to meet defined deadlines Strong attention to detail and accuracy Strong and proficient data entry skills Ability to concisely answer questions Work collaboratively within the team environment Benefits:TrueNorth offers a competitive benefits package, wellness incentives and a positive work culture - Get a glimpse of our culture through our videos!TrueNorth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.recblid 0h68h40nyw51juau7sssw6u2hgd6na Associated topics: dispatcher, fleet management, handler, management, manager, operations manager, service manager, svce, technician, union

Keywords: Truenorth, Cedar Rapids , Client Service Specialist - Transportation, Other , Cedar Rapids, Iowa

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