Residential Assistant - Cedar Rapids
Company: Willis Dady Shelter
Location: Cedar Rapids
Posted on: October 13, 2019
The Residential Assistant (RA) is responsible for operating the
Willis Dady homeless shelter facility and providing homeless
services to our clients. This includes assisting clients who are
residing in shelter and managing the security, safety, and upkeep
of the building and grounds. We are seeking an RA to fill 3 – 6
various shifts throughout the week, for an average of 10-20 hours
per week. RAs are expected to occasionally substitute for other RAs
and in rare instances provide overnight shelter coverage. The RA
position is essential to the successful operation of our shelter,
which helps people experiencing homelessness find a path to
stability through housing and employment. RAs will work directly
with clients, other staff, and volunteers. RAs will start at $13.00
per hour. Specific Responsibilities:
Perform intakes and exits for all shelter clients in compliance
with our standard procedures.
Orient clients to the shelter facility and assist them with meeting
their needs while at the shelter.
Ensure the safety and security of the building at all times
according to agency policies.
Consistently and respectfully enforce shelter rules and policies.
This includes exiting clients when necessary.
Provide resource information, staff communication, and referrals to
clients to assist them with quickly finding housing and
Ensure a clean and organized facility and grounds; keep staff areas
clean, manage daily client chores and weekly deep cleaning, report
facility issues to management as they arise, conduct grounds checks
on each shift, and assist with specialized cleaning as
Sort, track, store, and distribute donations.
Answers door and shelter phones providing information, referrals,
screening for admission, collaborating with outside agencies, and
taking messages for other staff and clients.
Train and supervise volunteers during your shift and on specialized
projects as appropriate.
Maintain client confidentiality in record keeping and in accordance
with all agency policies.
Complete and turn in timesheets on schedule.
Accurately complete all client documentation including those
required by the ServicePoint (HMIS) database, during each shift.
This requires obtaining ServicePoint Certification within the first
three months of employment.
Attend staff and team meetings and work assignment reviews
regularly as scheduled.
Communicate and follow up on client information and concerns using
the staff log on each shift.
Maintain tracking of all client attendance, violations,
medications, and relevant communication.
Perform occasional other duties as assigned.
Complete training as required.
Demonstrate a positive attitude and professional manner in carrying
out job responsibilities.
Maintain open, detailed, and respectful communication with staff,
residents, volunteers, service providers, and the community.
Adhere to all shelter guidelines, policies, and procedures.
Residential Assistants are required to achieve ServicePoint
certification within the first three months of employment. Previous
human services work or volunteer experience in a human services
environment required. Assertive and respectful communication,
compassion, strong interpersonal skills, attention to detail, and
dependability are vital in this position. Candidates must excel at
working with diverse and vulnerable populations.
Willis Dady is an Equal Opportunity and At-Will Employer.
Keywords: Willis Dady Shelter, Cedar Rapids , Residential Assistant - Cedar Rapids, Other , Cedar Rapids, Iowa
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