CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Dubuque
Posted on: June 13, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industry requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLDANIELLE on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 1-405-418-6160.

Keywords: Mommy Jobs Online, Cedar Rapids , Customer Solutions Tech Support, Other , Dubuque, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


#1 Roofer - Sales Representative
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Davenport
Posted on: 06/27/2019

IMAGING TECHNOLOGISTS - General
Description: The Department of Radiology, is seeking full time Imaging Technologists in--General Radiology. Successful completion of two-year or other approved program by Joint Review Committee in Radiologic Technology (more...)
Company: University of Iowa Health Care
Location: Iowa City
Posted on: 06/27/2019

Licensed Real Estate Professional
Description: Job Description The real estate industry is booming with excitement right now. We are looking for a Licensed Real Estate Professional who can offer their creativity, problem-solving skills and marketing (more...)
Company: Ruhl&Ruhl Realtors
Location: Cedar Rapids
Posted on: 06/27/2019


Real Estate Specialist -- Quick Interview Process
Description: Job Description Real Estate is a fast-paced and exciting industry that is always moving and changing. We are searching for creative, dynamic and bright Real Estate Specialists to join our company. Buying (more...)
Company: Ruhl&Ruhl Realtors
Location: Davenport
Posted on: 06/27/2019

Graduates - Teach English In China. Free Flights
Description: About EF English FirstEF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Iowa City
Posted on: 06/27/2019

Restoration Specialist
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Davenport
Posted on: 06/27/2019

Outdoor Sales Representative
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Davenport
Posted on: 06/27/2019

Training & Organizational Development Specialist
Description: As a member of the Division of Student Life Human Resources team, the Training Organizational Development Specialist for Diversity, Equity, and Inclusion will be responsible for developing an iterative (more...)
Company: University of Iowa
Location: Cedar Rapids
Posted on: 06/27/2019

Licensed Real Estate Professional
Description: Job Description The real estate industry is booming with excitement right now. We are looking for a Licensed Real Estate Professional who can offer their creativity, problem-solving skills and marketing (more...)
Company: Ruhl&Ruhl Realtors
Location: Iowa City
Posted on: 06/27/2019

BILINGUAL SALES REPRESENTATIVE - Entry-Level
Description: As a Bilingual Customer Service Representative, you will handle inbound phone interactions with Spanish speaking residential and business customers. You will provide customer service and educate and upsell (more...)
Company: Mass Markets
Location: Iowa City
Posted on: 06/27/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds