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Customer Care Specialist (Seasonal, Part-Time Hours)

Company: Nordstrom.com
Location: Cedar Rapids
Posted on: May 20, 2019

Job Description:

(Seasonal, Part Time Hours)

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: vary by location
Shifts: Part-time positions available, times will vary upon business need. Schedule flexibility is required and expected.
Training: Monday - Friday for 3 weeks (required)

A day in the life

  • Process orders from customers via telephone calls or live chat and enter data into order entry system
  • Provide customers with critical product information that ensures customer satisfaction
  • Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
  • Track customer packages
    You own this if you have
  • Excellent telephone and written communication skills
  • The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
  • The ability to work in a fast pace environment and demonstrate a high sense of urgency
  • Conflict management skills and maintain a professional composure
  • Understanding of computer systems and can troubleshoot technical issues with minimal assistance
  • 6+ months experience within a retail environment (preferred)

    Click Apply now to get started today!
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Keywords: Nordstrom.com, Cedar Rapids , Customer Care Specialist (Seasonal, Part-Time Hours), Other , Cedar Rapids, Iowa

Click here to apply!

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