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Lead Tech - Customer Acct Coordination

Company: Rockwell Collins
Location: Cedar Rapids
Posted on: March 17, 2019

Job Description:

Requisition ID: 16569--At Collins Aerospace, we---re dedicated to relentlessly tackling the toughest challenges in our industry --- all to redefine aerospace.--Created in 2018 through the combination of two leading companies --- Rockwell Collins and United Technologies Aerospace Systems --- we---re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.
We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.Job SummaryThe Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Rockwell Collins and the customer. Job Responsibilities

  • Extensive knowledge in specialized functions with comprehensive understanding of all aspects of the job. Contributes to the development of concepts and techniques used within the department. Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. May act as informal team leader. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
  • Under limited supervision create/edit complex sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.
  • Under limited supervision, ensure that all sales order documentation, such as export licenses, DSP-83 forms and US Gov't Receiving Reports (DD-250s) are processed in accordance with customer and regulatory requirements.
  • Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Nextlinx Trade Wizards Mgmt. Dynamics database application).
  • Under limited supervision work with Finance to process customer invoices, return orders and credit & debit memo requests.
  • Create basic quotes in SAP and/or Bidmaster (Catalog net / list / pre- approved Sales Bulletins; standard T&Cs).
  • Work with master scheduling, inventory, and shipping to create and facilitate deliveries ensuring customer requirements are met while minimizing finished goods.
  • Create and maintain special tracking and customer reports.
  • Under limited supervision, may negotiate pricing/ fees, for product.
  • Under limited supervision, validate customer PO against basic / standard contractual terms.
  • Respond to and negotiate modifications to existing contracts including quotation preparation and making changes to the sales order within SAP.
  • May monitor and administer security device requirements. Basic QualificationsHigh School Diploma or equivalent --At Collins, the paths we pave together lead to limitless possibility. And the bonds we form --- with our customers and with each other -- propel us all higher, again and again.
    Some of our competitive benefits package includes:
    • Medical, dental, and vision insurance
    • Three weeks of vacation for newly hired employees
    • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
    • Tuition reimbursement
    • Life insurance --and disability coverage
    • And more--Apply now and be part of the team that---s redefining aerospace, every day.--Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.

      Keywords: Rockwell Collins, Cedar Rapids , Lead Tech - Customer Acct Coordination, Other , Cedar Rapids, Iowa

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