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Bottle Clerk - Part Time

Company: Hy-Vee
Location: Cedar Rapids
Posted on: March 15, 2019

Job Description:

Job Title: Bottle Clerk FLSA: Non-Exempt

Department: Grocery Revision Date: 01/2014

General Function:

Provides prompt, efficient and friendly customer service. Assists customers in the bottle/can redemption room of the store.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director HWH, Perishables, and Store Operations; Assistant Managers GM, Perishables, and Store Operations; Assistant Managers, 2nd Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:


  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Maintains bottle room and keeps it clean.
  • Assists customers with distributing bottles in proper locations.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)


    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items


      • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
      • Assists customer in transporting purchases to their mode of transportation.
      • Cleans can redemption area and empties the recycle bins, where applicable.
      • Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
      • Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
      • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
      • Adheres to company policies and individual store guidelines.
      • Reports to work when scheduled and on time.


        Secondary Duties and Responsibilities:


        • Assists in all departments as requested (within the wage and hour guidelines).
        • Delivers product to customers (within the wage and hour guidelines).
        • Shovels, salts, and sands walkways.
        • Assists in other areas of store as needed.
        • Performs other job related duties and special projects as required.


          Education and Experience:

          No education or experience requirements.

          Physical Requirements:


          • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
          • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
          • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.


            Knowledge, Skills, Abilities and Worker Characteristics:


            • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
            • Ability to do simple addition and subtraction; copying figures, counting and recording.
            • Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.


              Working Conditions:

              This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

              Equipment Used to Perform Job:

              Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

              Contacts:

              Has daily contact with the general public and occasional contact with suppliers/vendors.

              Keywords: Hy-Vee, Cedar Rapids , Bottle Clerk - Part Time, Other , Cedar Rapids, Iowa

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