Internet Tech Support Representative I
Company: Mediacom Communications
Location: Davenport
Posted on: May 8, 2024
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Job Description:
Position : Internet Technical Support Representative I
Who we are:
Since 1995, Mediacom Communications has become a coast-to-coast
presence with operations in 22 states and a team exceeding 4,000
people with the mission of bridging the digital divide between
America's major cities and America's smaller regions. The services
we offer-faster, more reliable internet service; expanded, free
digital and HD TV choices; and superior technology in home security
and phone service-are a direct result of our powerful culture of
growth and innovation.
As we continue to grow, so do our career opportunities. We aim to
be at the forefront in delivering easy-to-use, high-tech
entertainment, communications, and internet products to the
communities we serve. To achieve this, Mediacom Communications
seeks talented professionals to partner with us in meeting these
challenges and realizing what we can imagine. Take that next step
toward your future and join our growing team!
Position Overview:
Take incoming calls in a call center environment assisting internet
and phone customers with technical service-related problems
including hardware and software configurations. Provide the best
customer experience from the beginning of the call to the end of
the call each time. Build customer loyalty by utilizing active
listening to troubleshoot and resolve technical issues for cable,
internet, and phone services on the first call. The first 90 days
will be on-site in the office as Mediacom provides the training for
your new role. After successful completion of training, the
schedule will be 3 weeks work from home, 1 week on-site in the
office.
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to
Succeed in your career while enjoying ongoing training and a
generous benefits package designed to be flexible and relevant to
your needs. You'll find all sorts of advantages to joining the
Mediacom team including:
Get to know us: Mediacom Communications is known by our Mediacom
brands, including: Xtream TV, Phone and Internet, Xtream Xpert,
Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital
Home, Mediacom Business and OnMedia. When you join Mediacom, you
are joining a powerful team of more than 4,000 individuals working
together to serve more than 1.55 million customers in 22 states and
connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following
recognitions: 2023 Best Managed Companies, 2022 Best Managed
Companies, 2021 Best Managed Companies, 2019 Best Company for Women
to Work, 2017 Best Company for People of Color and Women to Work,
Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact
Award.
Who you are matters here: Mediacom Communications is committed to
Equal Employment Opportunity (EEO) for all employees and applicants
for employment. Mediacom Communications prohibits discrimination
and harassment based on race, color, religion, national origin,
sex, gender identity, sexual orientation, pregnancy, military
status, marital status, status as a parent, age, disability
(physical or mental), family medical history or genetic
information, reprisal for participation in protected EEO activity,
or any other protected characteristic as outlined by federal,
state, or local laws. These protections extend to all employment
policies, practices, and actions, including, but not limited to,
recruitment and hiring; job assignments; performance management;
rewards; promotions; training and development; reassignments;
discipline; and separations.
Disclaimer: When making a job offer, we consider several factors in
our determination, such as years of related work experience;
relevant skills and qualifications; education level; and
certifications/licenses.
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Keywords: Mediacom Communications, Cedar Rapids , Internet Tech Support Representative I, Other , Davenport, Iowa
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