Call center representative(CCR)

Company: Careerbuilder-US
Location: Cascade
Posted on: March 18, 2023

Job Description:

About This Job

The Call center representative(CCR) position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.


How we'll support you:

Training and one-on-one coaching from our Leadership team who is invested in your success.
Ongoing professional development to deepen your skills.
Building your career through our defined career path or by exploring new opportunities.
Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts.
Growing your network to maximize your professional and personal development through our employee resource groups.


What we offer:

Benefits-Medical, Dental, Vision, Health Savings and Flexible Spending Accounts
401(k) and retirement education resources
Flexible schedules
Paid banking holidays, vacation, sick and personal time
Employee discounts and tuition reimbursement
Shift dfferential for evening schedules
Pay differential for proven Spanish/English speaking bilingual associates
Paid training for 4-6 weeks (must be able to attend)


Work Schedule:

Work Schedule is between 12:00pm - 12:00am Monday-Friday and every other Saturday. Additional shifts Tuesday-Saturday or Sunday-Thursday are also available.
All 2nd Shift employees receive a 10% shift differential
Looking for earlier hours? Click here
Knowledge, Skills & Abilities Required
Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to maintain a high level of customer satisfaction
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Ability to work in a high paced environment and maintain stable performance
Ability to maintain a high degree of confidentiality
Ability to complete and pass new hire quizzes and exam
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

High school diploma or GED or equivalent combination of education and experience required

1+ year related customer service experience required

1+ years of call center and/or financial service preferred


About Working at American-Iowa Manufacturing Inc.

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at American-Iowa Manufacturing Inc.. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because American-Iowa Manufacturing Inc. has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

**Customer Care Associate level will be determined based upon experience**

Time Type:

Full time

Keywords: Careerbuilder-US, Cedar Rapids , Call center representative(CCR), Other , Cascade, Iowa