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Product Support Specialist

Company: Robert Half
Location: Cedar Rapids
Posted on: March 14, 2023

Job Description:

Ref ID: 01520-0012621043Classification: Product Support SpecialistCompensation: $16.00 to $17.00 hourlyMajor responsibilities of the Product Specialist--- Responsible for support operations for the Professional product lines and related processes. The scope of support includes program connectivity, program compatibility, program usability, and general product knowledge.--- Provide backup support for Professional Sales as needed.--- Provide professional and friendly support to all external and internal customers.--- Troubleshoot and research customer issues and, when appropriate, clearly communicate them to your lead for a quick resolution.--- Provide timely phone and email support requests--- Communicate trending issues to management.--- Based on customer interactions, propose needed responses for the knowledge database.--- Routinely promote teamwork and foster collaboration.--- Convey a professional and positive image internally and externally.

Keywords: Robert Half, Cedar Rapids , Product Support Specialist, Other , Cedar Rapids, Iowa

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