Product Support Specialist
Company: Robert Half
Location: Cedar Rapids
Posted on: March 14, 2023
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Job Description:
Ref ID: 01520-0012621043Classification: Product Support
SpecialistCompensation: $16.00 to $17.00 hourlyMajor
responsibilities of the Product Specialist--- Responsible for
support operations for the Professional product lines and related
processes. The scope of support includes program connectivity,
program compatibility, program usability, and general product
knowledge.--- Provide backup support for Professional Sales as
needed.--- Provide professional and friendly support to all
external and internal customers.--- Troubleshoot and research
customer issues and, when appropriate, clearly communicate them to
your lead for a quick resolution.--- Provide timely phone and email
support requests--- Communicate trending issues to management.---
Based on customer interactions, propose needed responses for the
knowledge database.--- Routinely promote teamwork and foster
collaboration.--- Convey a professional and positive image
internally and externally.
Keywords: Robert Half, Cedar Rapids , Product Support Specialist, Other , Cedar Rapids, Iowa
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