Customer Resolution Associate - Market Delivery

Company: Lowe's
Location: Cedar Rapids
Posted on: January 27, 2023

Job Description:

Starting Pay Rate: $18.20 an hour

Job Summary:

Market Delivery Associates (MDAs) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. MDAs process orders and fulfill customer needs to ensure customer satisfaction. Additional job responsibilities include the following: Customer service Home Delivery process execution Multitasking Problem solving Documenting using MS Office and other systems Listening and resolving conflicts and concerns Processing customer orders and adjustments Escalated customer concern resolution Working alerts and queues Inputting customer claims into the claim portal system

Essential Functions:

Responsible to support delivery operations from internal and external customers.
Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
Ability to deliver business results and handle multiple tasks in a past paced environment.
Knowledge of Home Delivery XDT operations.
Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
Interactions with 3PL service providers, Lowes Supply Chain functional teams, Lowes distribution nodes (BDC, RDC, etc.) and store operations.
Effective problem solving, change adoption, team orientation and empowerment skills.
Builds and maintains business relationships with Retail and Lowes Pro partners.
Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
Teamwork works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Minimum Requirements:
High school diploma or equivalent
1 year of directly related experience
Bilingual, Military, and Veteran applicants are encouraged to apply. For individuals with disabilities who would like to request an accommodation, email Lowes is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. * Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of whats available to you, visit MyLowesBenefits.com. Lowes adheres to CDC cleanliness and social distancing guidelines. Learn more at: EEO StatementLowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.



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Keywords: Lowe's, Cedar Rapids , Customer Resolution Associate - Market Delivery, Other , Cedar Rapids, Iowa