Night Auditor
Company: Kinseth Hospitality Companies
Location: Cedar Rapids
Posted on: January 27, 2023
|
|
Job Description:
Hourly wage will be $14-15. We have benefits! Health insurance,
PTO, holiday pay. Come join our team!SUMMARYProvides hotel customer
service to guests of hotel by performing the following
duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.+ Greets, registers, suggestively
sells hotel rooms, issues room keys, assigns rooms to guests and
sets wake up calls in a efficient, warm and friendly manner.+ Acts
as hotel manager on duty and follows the prescribed MOD procedures
on communication, emergency procedures and guest satisfaction.+
Enters daily changes and balances accounts such as guest, house,
guest tray, city ledger and advance deposits. Resets system for the
next business day.+ Ensures that the night audit procedures are
completed on a daily basis and the information entered and posted
are accurate, balanced and timely.+ Enters information and prints
night audit reports in an accurate and timely manner per night
audit guidelines.+ Ensures guest safety by following established
security procedures including fire/tornado procedures, key security
and guest privacy.+ Date stamps, sorts, and racks incoming mail,
faxes and messages.+ Records and communicates guest special
requests and problems to appropriate department and ensures they
are addressed in a timely and acceptable manner.+ Answers inquiries
pertaining to hotel services; registration of guests; and local
attractions and provides travel directions.+ Accurately checks out
guests and communicates departures with housekeeping staff.+
Accurately computes bill, collects payment, makes change for guests
and makes deposits according to KHC cash handling procedures.+
Makes, confirms and cancels reservations via telephone, computer
and in writing.+ Answers and routes internal and external phone
calls in an articulate, friendly manner using prescribed
procedures.+ Posts charges such as hotel room, food, liquor, or
telephone to ledger.+ Deposits guests' valuables in hotel safe or
safe deposit box.+ Maintains the shift-to-shift log accurately to
ensure proper communication between shifts is maintained.+
Maintains the cleanliness and organization of the hotel lobby and
front desk area.+ Washes, folds and properly stores laundry
(depending on business unit).KHC POLICIES: Responsible for
following all KHC policies and procedures as set forth in the KHC
handbook, KHC Front Desk Procedure Manual and property specific
guidelines/standards. These policies include dress code, safety and
performance standards. Employees must also maintain a professional
image and report to work as scheduled.PHYSICAL DEMANDS: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. All employees must follow proper safety
precautions at all times to avoid injuries. While performing the
duties of this job, the employee is regularly required to stand;
use hands to finger, handle, or feel; and talk or hear. The
employee frequently is required to walk and reach with hands and
arms. The employee is occasionally required to sit; climb or
balance; stoop, kneel, crouch, or crawl; or smell. The employee
must occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception, and ability to adjust
focus. The employee is required to work alone and stay awake and
alert all night.
Keywords: Kinseth Hospitality Companies, Cedar Rapids , Night Auditor, Other , Cedar Rapids, Iowa
Click
here to apply!
|