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Call Center Representative

Company: Prime Consulting Inc
Location: Cedar Rapids
Posted on: November 26, 2022

Job Description:

*Call Center Representative*

*Cedar Rapids, IA*

Perform inbound calls from customer requesting or inquiring military benefits, updates to a customer's pending/completed request for military benefits, and SCRA/MLA protections.
Perform research on Client applications/systems to evaluate status of pending requests
Educate customer on any required actions/documentation which are pending to apply benefit based on available information in customer systems.
Follow escalation process/capture complaints as indicated in the Standard Operating Procedures.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday

Experience:
* Call center: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Work Location: On the road%58047475%

Keywords: Prime Consulting Inc, Cedar Rapids , Call Center Representative, Other , Cedar Rapids, Iowa

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