Call Center Representative
Company: Prime Consulting Inc
Location: Cedar Rapids
Posted on: November 26, 2022
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Job Description:
*Call Center Representative*
*Cedar Rapids, IA*
Perform inbound calls from customer requesting or inquiring
military benefits, updates to a customer's pending/completed
request for military benefits, and SCRA/MLA protections.
Perform research on Client applications/systems to evaluate status
of pending requests
Educate customer on any required actions/documentation which are
pending to apply benefit based on available information in customer
systems.
Follow escalation process/capture complaints as indicated in the
Standard Operating Procedures.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Call center: 1 year (Preferred)
* Customer Service: 1 year (Preferred)
Work Location: On the road%58047475%
Keywords: Prime Consulting Inc, Cedar Rapids , Call Center Representative, Other , Cedar Rapids, Iowa
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