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Customer Care Representative

Company: Longfinch Technology
Location: Cedar Rapids
Posted on: November 24, 2022

Job Description:

Responsibilities--- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.--- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.--- Thoroughly documents all contacts and conversations; follows up as required.--- Works with other departments to complete customer requests as needed, and minimize escalations.--- Gains proficiency in various administration and automated workflow systems.--- Processes complex and varied service requests.--- Represents Transamerica with professional pride to internal and external customers.--- Consistently meets/exceeds set quality and productivity metrics.--- Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.Qualifications--- High School diploma or equivalent.--- Up to 1 year experience with call center or customer service experience/training.--- Fundamental computer knowledge and maneuverability within window applications.--- Basic understanding of Microsoft office suite, specifically Word and Excel.Job Type: Full-timeSalary: $30,000.00 - $34,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Paid time offSchedule: 8 hour shiftExperience: Call center: 2 years (Required) Customer service: 4 years (Required)Work Location: On the road Speak with the employer

Keywords: Longfinch Technology, Cedar Rapids , Customer Care Representative, Other , Cedar Rapids, Iowa

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