Auto Service Advisor

Company: Fleet Farm
Location: Cedar Rapids
Posted on: June 25, 2022

Job Description:

If you have a customer first attitude, possess a can-do work ethic and have a desire for a career in the automotive service industry, this position may be perfect for you! The Auto Service Advisor works with customers to determine their vehicle needs and services requested; verifies warranty coverage; develops estimates; creates repair orders and maintains excellent customer service experience.

• Answer phones promptly and courteously, adhering to service scripts.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm's entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer's payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, mounting and balancing tires.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer. Education/Experience:

• 16 years of age with a valid driver's license.
• Previous experience in a customer-focused role.
• Previous experience in a service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.
• Ability to work a flexible schedule to meet the needs of the business, including days, nights, weekends and holidays is preferred. Enjoy Great Benefits, Incentive Programs and Growth Opportunities!

Keywords: Fleet Farm, Cedar Rapids , Auto Service Advisor, Other , Cedar Rapids, Iowa