MAC Specialist I
Company: GreenState Credit Union
Location: North Liberty
Posted on: June 25, 2022
Job Description:
GreenState Credit UnionMAC Specialist IUS-IA-North LibertyJob
ID: 2022-3189Type: Regular Full-Time# of Openings: 1Category:
RetailWork From HomeOverviewPOSITION SUMMARY:The primary
duties/responsibilities of the MAC Specialist I include quality,
responsive, and professional member service in an incoming and
outgoing internet and telephone environment. GREENSTATE CULTURE:At
GreenState, we exist to create lasting value for those we serve. We
do this by putting immense value into our employees, members and
communities. We empower our employees to create endless
opportunities, which will then impact the lives of our members and
enhance the vitality of our communities. Minimum starting wage for
this position is $23.61/hr with a progressive benefit package.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:Performs
essential duties and responsibilities in the following areas which
may include, but are not limited to those listed and are subject to
change:
- Adheres to the Credit Union Service Standards in carrying out
GreenState's mission and vision.
- Demonstrates excellence, accuracy, integrity, teamwork and
respect for others, in all their work.
- Demonstrates a positive member service (internal and external)
focus at all times.
- Ensures confidentiality of member information.
- Supports a diverse and inclusive work environment.
- Promotes and implements the values of the Member Assistance
Center. The qualified candidate will be member focused, show
excellence and accuracy in all work, demonstrate integrity, share
one vision through teamwork, continually look for improvement,
openly mentor others and respect others.
- Assists members and potential members with telephone; answers
questions about products and services, resolve problems that are
within their authority to resolve; refers problems that are beyond
their authority to their supervisor, along with their
recommendations.
- Plays a vital role in enriching the community by participating
in community service organizations and/or credit union sponsored
events.
- Supports a sales culture in the department and the achievement
of departmental as well as individual goals.
- Educates members on all Credit Union products and
services.
- Meets or exceeds established department goals in service level,
sales points, productivity and other goals as assigned.
- All other duties as assigned.QualificationsJOB
REQUIREMENTS:
- High school diploma or the equivalent (i.e. GED) and one to
three years of experience, preferably in a communication center
and/or financial institution.
- Reports to work punctually, works all scheduled hours, and
works overtime as necessitated by business demand.
- Ability to prioritize and work efficiently in a fast pace
environment.
- Proficiency with related computer applications, spreadsheets,
word processing, and database applications.
- Must be bondable.
- Multi-tasking ability, accuracy, and attention to detail.
- Thorough knowledge of deposit products and regulations.
- Ability to develop and maintain effective working relationships
with co-workers.Reporting RelationshipReports to the MAC Service
Supervisor Supervisory ResponsibilitiesThis position is not
responsible for the supervision of other employees.Equal
Opportunity Employment StatementGreenState Credit Union is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.PI181196562
Keywords: GreenState Credit Union, Cedar Rapids , MAC Specialist I, Other , North Liberty, Iowa
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