MAC Specialist I
Company: GreenState Credit Union
Location: North Liberty
Posted on: June 24, 2022
GreenState Credit Union
MAC Specialist I
Job ID: 2022-3189
Type: Regular Full-Time
# of Openings: 1
Work From Home
The primary duties/responsibilities of the MAC Specialist I include
quality, responsive, and professional member service in an incoming
and outgoing internet and telephone environment.
At GreenState, we exist to create lasting value for those we serve.
We do this by putting immense value into our employees, members and
communities. We empower our employees to create endless
opportunities, which will then impact the lives of our members and
enhance the vitality of our communities.
Minimum starting wage for this position is $23.61/hr with a
progressive benefit package.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs essential duties and responsibilities in the following
areas which may include, but are not limited to those listed and
are subject to change:
--- Adheres to the Credit Union Service Standards in carrying out
GreenState's mission and vision.
--- Demonstrates excellence, accuracy, integrity, teamwork and
respect for others, in all their work.
--- Demonstrates a positive member service (internal and external)
focus at all times.
--- Ensures confidentiality of member information.
--- Supports a diverse and inclusive work environment.
--- Promotes and implements the values of the Member Assistance
Center. The qualified candidate will be member focused, show
excellence and accuracy in all work, demonstrate integrity, share
one vision through teamwork, continually look for improvement,
openly mentor others and respect others.
--- Assists members and potential members with telephone; answers
questions about products and services, resolve problems that are
within their authority to resolve; refers problems that are beyond
their authority to their supervisor, along with their
--- Plays a vital role in enriching the community by participating
in community service organizations and/or credit union sponsored
--- Supports a sales culture in the department and the achievement
of departmental as well as individual goals.
--- Educates members on all Credit Union products and services.
--- Meets or exceeds established department goals in service level,
sales points, productivity and other goals as assigned.
--- All other duties as assigned.
--- High school diploma or the equivalent (i.e. GED) and one to
three years of experience, preferably in a communication center
and/or financial institution.
--- Reports to work punctually, works all scheduled hours, and
works overtime as necessitated by business demand.
--- Ability to prioritize and work efficiently in a fast pace
--- Proficiency with related computer applications, spreadsheets,
word processing, and database applications.
--- Must be bondable.
--- Multi-tasking ability, accuracy, and attention to detail.
--- Thorough knowledge of deposit products and regulations.
--- Ability to develop and maintain effective working relationships
Reports to the MAC Service Supervisor
This position is not responsible for the supervision of other
Equal Opportunity Employment Statement
GreenState Credit Union is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or protected veteran status and
will not be discriminated against on the basis of disability.
Keywords: GreenState Credit Union, Cedar Rapids , MAC Specialist I, Other , North Liberty, Iowa
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