Account Resolution Processor II
Company: GreenState Credit Union
Location: North Liberty
Posted on: June 24, 2022
Responsible for accurate and timely completion of required research
and processing duties necessary to support the Account Resolution
Department. The primary objective will be assisting the Account
Resolution Supervisor and Account Resolution Specialists with all
administrative/clerical duties, enabling the department to focus
more on resolving delinquent accounts. Provide quality member
service to Credit Union staff and members by furnishing and
processing necessary information, support, and/or answer questions.
Maintain member accounts and documents in accordance with
departmental expectations; assure completeness and accuracy of all
At GreenState, we exist to create lasting value for those we serve.
We do this by putting immense value into our employees, members and
communities. We empower our employees to create endless
opportunities, which will then impact the lives of our members and
enhance the vitality of our communities.
Minimum starting wage for this hourly position is $29.17 with a
progressive benefit package.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs essential duties and responsibilities in the following
areas which may include, but are not limited to those listed and
are subject to change:
Adheres to the Credit Union's core values and Service Standards in
carrying out GreenState's mission and vision.
Always demonstrates a positive member service (internal and
Demonstrates teamwork in all interactions with coworkers and in the
completion of all duties and responsibilities.
Ensures confidentiality of member information.
Supports a diverse and inclusive work environment.
Generates and mails collection letters (Deficiency Balance Letters,
Assists and supports Account Resolution Staff with scanning,
printing, and mailing of all notifications, letters, and other
documents. This could include certified mail and overnight
Manages all eOscar credit bureau disputes, reviews, and responds
according to regulatory requirements
Assists with pulling media for subpoenas and agency placements as
Processes and mails ACH request forms through DocuSign.
Supports the Loan Service Center Collection Staff by Reviewing,
responding, or resolving all LSC Member request workflows within
assigned due dates.
Processes returned mail.
Contacts and confers with members by any means necessary to arrange
an appropriate course of action to remedy the situation.
Oversees end to end claim management of all Insured products
assigned to Account Resolution Department including, but not
limited to, Total Loss, Guaranteed Asset Protection, CPI, Lenders'
Protection, Depreciation Protection Waiver, Paybreak, etc., Manages
the relationship with appropriate vendor and/or member, providing
all requested and required documentations and timely follow up.
Manages interactions with indirect dealerships to request and
follow-up on refunds of back-end products including service
contracts, insurance products and vehicle products working with the
VP / Indirect Lending when needed.
Answers questions from member, internal staff, and dealers related
to products and related claims.
Assists Account Resolution Specialists, Credit Union Staff, and
members with escalated CPI disputes.
Assists Account Resolutions with departmental and/or branch
training or job shadowing.
Addresses any delinquency or questions when communicating with
members driving one call resolution and completes any follow up
tasks or communication as needed.
Refers members to financial counseling resources when
Engages appropriate stakeholders for escalated issues involving
unresponsive members, denied claims, or any other scenario that
prevents timely claim settlement. Makes recommendations for
Deficiency balances or other final resolution on account.
Completes due diligence to determine if premium should be funded on
impaired accounts such as Bankruptcy, Lien Issues, etc. and
notifies CPI Provider of any exclusions. Identifies accounts on
report that no longer meet Insurance Tracking requirements and
communicates decision to Provider.
Works with Quality Assurance Specialist to create and maintain all
policies and procedures for all assigned processes
Performs any other duties as may be required to meet credit union
Plays a vital role in enriching the community by participating in
community service organizations and/or credit union sponsored
events on an annual basis.
One to three years of experience in collection practices, insurance
claims, consumer credit, real estate and bankruptcy laws and
regulations, or equivalent credit, deposit, and/or financial
Reports to work punctually, works all scheduled hours, and works
overtime as necessitated by business demand.
Ability and desire to interact with co-workers to develop positive
and effective working relationships in all areas of Credit Union
Strong interpersonal and persuasive skills to represent the Credit
Union in a positive way during periods of stressful contact.
Ability to prioritize assignments and organize work efficiently, to
handle large volumes of details.
Accuracy and attention to detail required with clear and concise
written and verbal communication skills.
Ability to multi-task and operate related computer applications and
High School Diploma or the equivalent (i.e., GED).
Must be bondable.
SAFE Act Registration may be required depending on specific
responsibilities assigned within the department.
Keywords: GreenState Credit Union, Cedar Rapids , Account Resolution Processor II, Other , North Liberty, Iowa
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