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Account Resolution Processor II

Company: GreenState Credit Union
Location: North Liberty
Posted on: June 24, 2022

Job Description:

Overview
POSITION SUMMARY:
Responsible for accurate and timely completion of required research and processing duties necessary to support the Account Resolution Department. The primary objective will be assisting the Account Resolution Supervisor and Account Resolution Specialists with all administrative/clerical duties, enabling the department to focus more on resolving delinquent accounts. Provide quality member service to Credit Union staff and members by furnishing and processing necessary information, support, and/or answer questions. Maintain member accounts and documents in accordance with departmental expectations; assure completeness and accuracy of all documents.

GREENSTATE CULTURE:
At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Minimum starting wage for this hourly position is $29.17 with a progressive benefit package.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
Always demonstrates a positive member service (internal and external) focus.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Ensures confidentiality of member information.
Supports a diverse and inclusive work environment.
Generates and mails collection letters (Deficiency Balance Letters, Cures, etc.)
Assists and supports Account Resolution Staff with scanning, printing, and mailing of all notifications, letters, and other documents. This could include certified mail and overnight delivery.
Manages all eOscar credit bureau disputes, reviews, and responds according to regulatory requirements
Assists with pulling media for subpoenas and agency placements as needed.
Processes and mails ACH request forms through DocuSign.
Supports the Loan Service Center Collection Staff by Reviewing, responding, or resolving all LSC Member request workflows within assigned due dates.
Processes returned mail.
Contacts and confers with members by any means necessary to arrange an appropriate course of action to remedy the situation.
Oversees end to end claim management of all Insured products assigned to Account Resolution Department including, but not limited to, Total Loss, Guaranteed Asset Protection, CPI, Lenders' Protection, Depreciation Protection Waiver, Paybreak, etc., Manages the relationship with appropriate vendor and/or member, providing all requested and required documentations and timely follow up.
Manages interactions with indirect dealerships to request and follow-up on refunds of back-end products including service contracts, insurance products and vehicle products working with the VP / Indirect Lending when needed.
Answers questions from member, internal staff, and dealers related to products and related claims.
Assists Account Resolution Specialists, Credit Union Staff, and members with escalated CPI disputes.
Assists Account Resolutions with departmental and/or branch training or job shadowing.
Addresses any delinquency or questions when communicating with members driving one call resolution and completes any follow up tasks or communication as needed.
Refers members to financial counseling resources when necessary.
Engages appropriate stakeholders for escalated issues involving unresponsive members, denied claims, or any other scenario that prevents timely claim settlement. Makes recommendations for Deficiency balances or other final resolution on account.
Completes due diligence to determine if premium should be funded on impaired accounts such as Bankruptcy, Lien Issues, etc. and notifies CPI Provider of any exclusions. Identifies accounts on report that no longer meet Insurance Tracking requirements and communicates decision to Provider.
Works with Quality Assurance Specialist to create and maintain all policies and procedures for all assigned processes
Performs any other duties as may be required to meet credit union objectives.
Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.
Qualifications
JOB REQUIREMENTS/EXPECTATIONS:

One to three years of experience in collection practices, insurance claims, consumer credit, real estate and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services.
Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful contact.
Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
Accuracy and attention to detail required with clear and concise written and verbal communication skills.
Ability to multi-task and operate related computer applications and office equipment.
High School Diploma or the equivalent (i.e., GED).
Must be bondable.
SAFE Act Registration may be required depending on specific responsibilities assigned within the department.
PI183012454

Keywords: GreenState Credit Union, Cedar Rapids , Account Resolution Processor II, Other , North Liberty, Iowa

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