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Salesforce Administrator - Hybrid

Company: MRA
Location: Cedar Rapids
Posted on: June 24, 2022

Job Description:

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA = Problem Solved.

That's the FACE Culture that we live and breathe here at MRA. MRA is searching for a dynamic Salesforce Administrator who will support the ongoing development of our salesforce.com deployment. The successful candidate will have a record of success in improving processes and user adoption using the Force.com platform. The Salesforce Administrator will be responsible for the executing on the day-to-day, support, reporting, training, maintenance, configuration, and improvement of our CRM platform.

Position: Salesforce Administrator

Essential Functions:
Technical Design / Technical Leadership

Translates business and technical requirements into designs that satisfy the business needs and comply with approved standards.
Work hand in hand with SF Platform Manager in defining customer requirements as technical design.
Provide SFDC Admin perspective and input during brainstorming and "Art of the Possible" innovation engagements with stakeholders as well as targeted solution discussions alongside BA resources.
Recognizing the leadership and strategic influence as a Sr. member of our team, balanced and broader understanding is expected. Building partnerships, exhibiting sound decision making, gaining trust and credibility with our customers and leadership alike.


Declarative Development (page layouts, fields, views, validation rules, formula fields, process builder, Flow and advanced functions specific to the platform).

Testing and QC

Lead validation efforts by performing and/or assisting others in validating the solution performs as expected. This includes, and is not limited to, system integration testing, performance testing, user acceptance testing, and defect remediation.

Deployment and Production Support

Aids in a host of production support activities that include Break/Fix support, maintenance upgrades, transition activities, audit and compliance support, small enhancements, etc.
Create and maintain system documentation and training materials.
Ensure all code/solution development meets/exceeds all internal change control protocols and policies.

Professional Development

Takes the initiative to focus on self-study for skills enhancements. Includes Trailheads for Salesforce, and Certification maintenance.
Leverages corporate provided self-development resources such as LinkedIn Learning and our special offerings through HR.

Job Requirements:
Bachelor's Degree in Computer Science, Business, Engineering, Math or related field.
Salesforce Admin. Certification required - OR - 3+ years Salesforce Administration experience strongly preferred.
Must be able to work and travel to MRA locations as needed.

Experience and Qualifications:
Strong understanding of the customary Salesforce data architecture and data relationship capabilities and limitations
Strong communicator - Ability to communicate in writing, verbally, visually, and technically to all levels of the organization in a proactive, contextually appropriate manner. SOP writing experience.
Competent in MS Office and various other technology.
Advanced understanding of SFDC declarative development and administration utilities such as process builder, workflows, Flow, approval processes, and custom labels- Excellent problem-solving skills, strong analytic skills with experience in applying root cause analysis- Evidenced experience with incident management a plus.
Experience building, writing and executing test cases a plus.
Excellent listening skills, strong ability in interpreting customer business needs and translating them into application and operational requirements.
Able to prioritize work by dividing time, attention and effort between current project workload and on-going support tasks.
Ability to adapt to changes in processes, procedures, and priorities
Solid organizational skills.
Experience with Salesforce integrations such as Nintex DoGen, Docusign, Pardot, Marketo, Accounting Seed or similar.
Ability to work remote.
Full Job Description

Keywords: MRA, Cedar Rapids , Salesforce Administrator - Hybrid, Other , Cedar Rapids, Iowa

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