Operations Supervisor
Company: TCS
Location: Cedar Rapids
Posted on: June 24, 2022
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Job Description:
This position is responsible for a range of services to process
insurance premium payments and maintain accurate policy records.
This includes applying premium payments, maintaining policyholder
data, and processing premium-related policy while supporting a team
in these activities. This position is designed to provide support
for premiums teams while tracking and contributing to departmental
projects and goals in support of management.
Responsibilities -
Demonstrate understanding of the entire process from Working Cash
Team to Premium Application and group follow up.
Will be responsible for processing all types of maintenance and
premium transactions related to billable policies including but not
limited to terminations/cancellations, reversing, and applying
premium, issuing refunds, researching and resolving issues related
to billing/premium/coverage discrepancies within the applicable
billing cycle.
Conduct Root Cause Analysis and work with management to resolve
issues.
Make recommendations for process changes based on results.
Ability to communicate detailed information on all aspects of
responsibilities to all stakeholders.
Serve as a single point of contact for department related
projects.
Maintain a level of knowledge to verify that the work has been done
accurately and provide updates and responses to appropriate parties
accordingly.
Maintain strong working relationships with internal departments as
well as Transamerica.
Ongoing communication via phone or email with our customers
(electronic or web customers, third party administrators, agents,
employers, etc) to initiate file exchange, follow-up on missing
files or file errors, process file and coordinate file
processes.
Import premium files and process maintenance files received from
our electronic customers.
Contact groups to setup and explain our billing/premium
process.
Investigate and resolve issues related to returned checks,
delinquent accounts, misapplied premiums, and other
discrepancies.
Other duties as assigned
Qualifications
High school diploma or equivalent required.
Insurance background preferred.
Proficient and accurate data entry skills required.
Good working knowledge and experience with MS Office required.
Proficient knowledge of English grammar, proper business etiquette
and spelling with excellent written and verbal communication skill
required.
- Independent decision making skills and strong leaderships skills
required.
- Strong organizational, attention to detail, follow-through and
analytical skills required.
Keywords: TCS, Cedar Rapids , Operations Supervisor, Other , Cedar Rapids, Iowa
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