Operations Supervisor

Company: TCS
Location: Cedar Rapids
Posted on: June 24, 2022

Job Description:

This position is responsible for a range of services to process insurance premium payments and maintain accurate policy records. This includes applying premium payments, maintaining policyholder data, and processing premium-related policy while supporting a team in these activities. This position is designed to provide support for premiums teams while tracking and contributing to departmental projects and goals in support of management.

Responsibilities -

Demonstrate understanding of the entire process from Working Cash Team to Premium Application and group follow up.

Will be responsible for processing all types of maintenance and premium transactions related to billable policies including but not limited to terminations/cancellations, reversing, and applying premium, issuing refunds, researching and resolving issues related to billing/premium/coverage discrepancies within the applicable billing cycle.

Conduct Root Cause Analysis and work with management to resolve issues.

Make recommendations for process changes based on results.

Ability to communicate detailed information on all aspects of responsibilities to all stakeholders.

Serve as a single point of contact for department related projects.

Maintain a level of knowledge to verify that the work has been done accurately and provide updates and responses to appropriate parties accordingly.

Maintain strong working relationships with internal departments as well as Transamerica.

Ongoing communication via phone or email with our customers (electronic or web customers, third party administrators, agents, employers, etc) to initiate file exchange, follow-up on missing files or file errors, process file and coordinate file processes.

Import premium files and process maintenance files received from our electronic customers.

Contact groups to setup and explain our billing/premium process.

Investigate and resolve issues related to returned checks, delinquent accounts, misapplied premiums, and other discrepancies.

Other duties as assigned

Qualifications

High school diploma or equivalent required.

Insurance background preferred.

Proficient and accurate data entry skills required.

Good working knowledge and experience with MS Office required.

Proficient knowledge of English grammar, proper business etiquette and spelling with excellent written and verbal communication skill required.

- Independent decision making skills and strong leaderships skills required.

- Strong organizational, attention to detail, follow-through and analytical skills required.

Keywords: TCS, Cedar Rapids , Operations Supervisor, Other , Cedar Rapids, Iowa