Inbound Customer Service\tRepresentative - Located in Cedar Rapids, IA

Company: Mediacom
Location: West Branch
Posted on: January 15, 2022

Job Description:

Located in Cedar Rapids, IATRAINING CLASS STARTING January 24th! Start a lasting career with Mediacom and get a $1,000 sign-on bonus! Mediacom provides a full array of benefits with employee discounts on cable, internet, and much more! GENERAL RESPONSIBILITIES: Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions. SPECIFIC RESPONSIBILITIES: Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales. Apply Retention Department's mission statement to sell Mediacom's service when possible. Actively listen to customer needs and offer the appropriate Retention promotion to prevent customers from disconnecting or downgrading. Use the Mediacom resources to sell against the competition and explain our competitive edge. Build customer loyalty by providing legendary customer service. Complete disconnect, transfer, and seasonal downgrade orders and update customer accounts in the customer record database. Educate customers in the use of installed products, service offerings, billing, charges, and product features. Resolve customer complaints and situations calmly and courteously. Troubleshoot and resolve service, pricing, and technical problems for customers by asking questions. Meets retention goals set by Company/department. May assist in the training of new Representatives through an on-the-job training program. Other duties as assigned. PREFERRED EXPERIENCE/SKILLS: High School Diploma or equivalent required. 2+ years customer service experience required, sales experience preferred. Customer-oriented mentality. Ability to operate a computer. Effective listening skills with a high level of empathy. Effective verbal communication skills, including grammar and tone. Strong ability to ask relevant questions to identify customer needs/concerns. Ability to remain calm and confident while managing confrontation and rejection. Self-motivator - upbeat and with a high energy level. Strong work ethic; team-oriented attitude. Mediacom is proud to have received the following recognition, "2021 Best Managed Companies," "2019 Best Company for Women to Work," "2017 Best Company for People of Color and Women to Work," and "Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award" Mediacom is an Equal Opportunity Employer m/f/d/v

Keywords: Mediacom, Cedar Rapids , Inbound Customer Service\tRepresentative - Located in Cedar Rapids, IA, Other , West Branch, Iowa