Inbound Customer Service\tRepresentative - Located in Cedar Rapids, IA
Location: West Branch
Posted on: January 15, 2022
Located in Cedar Rapids, IATRAINING CLASS STARTING January 24th!
Start a lasting career with Mediacom and get a $1,000 sign-on
bonus! Mediacom provides a full array of benefits with employee
discounts on cable, internet, and much more! GENERAL
RESPONSIBILITIES: Develop and maintain existing relationships with
customers who are considering cancellation or downgrade of current
Mediacom services by identifying needs and offering solutions.
SPECIFIC RESPONSIBILITIES: Turn reasonable requests for
disconnection or downgrade into save opportunities or potential
sales. Apply Retention Department's mission statement to sell
Mediacom's service when possible. Actively listen to customer needs
and offer the appropriate Retention promotion to prevent customers
from disconnecting or downgrading. Use the Mediacom resources to
sell against the competition and explain our competitive edge.
Build customer loyalty by providing legendary customer service.
Complete disconnect, transfer, and seasonal downgrade orders and
update customer accounts in the customer record database. Educate
customers in the use of installed products, service offerings,
billing, charges, and product features. Resolve customer complaints
and situations calmly and courteously. Troubleshoot and resolve
service, pricing, and technical problems for customers by asking
questions. Meets retention goals set by Company/department. May
assist in the training of new Representatives through an on-the-job
training program. Other duties as assigned. PREFERRED
EXPERIENCE/SKILLS: High School Diploma or equivalent required. 2+
years customer service experience required, sales experience
preferred. Customer-oriented mentality. Ability to operate a
computer. Effective listening skills with a high level of empathy.
Effective verbal communication skills, including grammar and tone.
Strong ability to ask relevant questions to identify customer
needs/concerns. Ability to remain calm and confident while managing
confrontation and rejection. Self-motivator - upbeat and with a
high energy level. Strong work ethic; team-oriented attitude.
Mediacom is proud to have received the following recognition, "2021
Best Managed Companies," "2019 Best Company for Women to Work,"
"2017 Best Company for People of Color and Women to Work," and
"Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact
Award" Mediacom is an Equal Opportunity Employer m/f/d/v
Keywords: Mediacom, Cedar Rapids , Inbound Customer Service\tRepresentative - Located in Cedar Rapids, IA, Other , West Branch, Iowa
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