Internet Tech Support Representative I - Located in West Des Moines, IA
Posted on: January 15, 2022
Located in West Des Moines, IA
Internet Tech Support Representative I
$1,000 Sign on Bonus to join a great team!
BENEFITS - AVAILABLE AFTER 60 DAYS:
- Medical, Dental, Vision Plans
- 401k with Match
- Vacation AND Flex time
- Significantly Discounted Mediacom Products and
- Tuition Reimbursement
- FSA and HSA plans available
- And MORE!
Take incoming calls in a call center environment assisting internet
and phone customers with technical service-related problems
including hardware and software configurations. Provide the best
customer experience from the beginning of the call to the end of
the call each time. Build customer loyalty by utilizing active
listening to troubleshoot and resolve technical issues for cable,
internet and phone services on the first call.
- Provide exceptional customer service while walking customers
through common hardware and software configurations to maximize
- Navigate multiple tools, while keeping customer engaged, to
identify the root cause of customer issues.
- Schedule on-site service calls when necessary.
- Multitasking - ability to talk, type, read and listen.
- Meet or exceed attendance expectations.
- Meet or exceed sales goals.
- Enter Sales, upgrade or service changes quickly and
- Adherence to schedule.
- Ability to adapt in a fast paced always changing
- High School Diploma or equivalent required;
Associates/Bachelors Degree Preferred.
- Required - Minimum 1 year of prior customer service or
technical support experience; cable industry experience
- Knowledge of common consumer internet software including
various browsers and email platforms preferred.
- Basic understanding of internet, networking and email
- Exemplary Customer Service skills.
- Effective verbal and written communication skills.
- Shift Flexibility: able to work evenings, weekends, holidays,
- Strong problem solving or organizational skills.
- Understanding of basic accounting mathematics
- Microsoft Office experience a plus.
Keywords: Customer Support, Internet Support, Technical Support,
Keywords: Mediacom, Cedar Rapids , Internet Tech Support Representative I - Located in West Des Moines, IA, Other , Toledo, Iowa
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