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Patient Account Representative

Company: Physicians Clinic of Iowa, PC
Location: Cedar Rapids
Posted on: November 22, 2021

Job Description:


The Physicians' Clinic of Iowa Central Business Office is seeking a full time Patient Account Representative.

Responsibilities will include, but are not limited to:


  • Answering patient account billing questions and posting patient payments.



    • Maintaining assigned accounts to within acceptable aging limits.



      • Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.



        • Insurance claim follow up with government and commercial carriers to ensure timely claim correction and reprocessing.



          • Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.



            • Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.



              • Act as a liaison between the patient, physician's office and insurance carrier to resolve claim payment issues.



                • Identify consistent billing errors and reports recurring problems to the PAR Supervisor.



                  • Maintain positive customer relationships.



                    • Work as part of a team focused on exceptional patient service.



                      • A working knowledge of commercial and government medical insurance claim filing procedures is required.

                      • Assist with payment posting as needed.


                        Applicants should possess strong communication and customer service skills as well as a high level of comfort working with computers and various software. Experience working patient medical accounts is preferred and experience with medical software is a plus.

                        PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.


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Keywords: Physicians Clinic of Iowa, PC, Cedar Rapids , Patient Account Representative, Other , Cedar Rapids, Iowa

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