Broadband Specialist I

Company: Mediacom
Location: Reinbeck
Posted on: November 22, 2021

Job Description:

Located in Marshalltown, IA JOIN OUR GROWING TEAM! New pay rate! Full-time with benefits; health, medical, dental, vision and more! Paid vacation! 401K! Company provided vehicle, tools, equipment and uniforms! Tuition Reimbursement! Employee discounts on services! Monthly bonus potential! JOB DESCRIPTION: As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation. BENEFITS: You'll get formal training, company vehicle, company uniforms, tools, netbook, cell phone, health, dental, vision, generous discounts on services, education reimbursement, 401(k) with company match, pay increases through self-guided study and more! SPECIFIC RESPONSIBILITIES: Makes customer installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units. Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters; performs upgrades and downgrades of service. Analyzes picture quality and judges acceptability of picture delivered following installation of cable service. Works with connectors, fasteners and wire and uses hand tools. Uses customary CATV hand and power tools in performance of job duties. Completes appropriate paperwork functions as prescribed by system management. Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices. Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces. Reads general drop system layouts from blueprints. Inform customers of FCC Rules and Company policies as they pertain to customers. Drives Company vehicles in performance of job duties; uses bucket truck. Proper vehicle upkeep and maintenance. EXPERIENCE/SKILLS: High school diploma OR GED required; trade school training preferred. Valid driver's license; satisfactory driving record required. Ability to interact and communicate with customers and co-workers. Ability to work in high or tight spaces, in all weather conditions and at various heights. Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required. PHYSICAL REQUIREMENTS: Frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools. Mediacom is proud to have received the following recognition, "2021 Best Managed Companies," "2019 Best Company for Women to Work," "2017 Best Company for People of Color and Women to Work," and "Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award" Mediacom is an Equal Opportunity Employer m/f/d/v

Keywords: Mediacom, Cedar Rapids , Broadband Specialist I, Other , Reinbeck, Iowa