Customer Service Representative
Company: Integrated DNA Technologies Inc
Location: Coralville
Posted on: October 13, 2021
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Job Description:
IDT is the leading manufacturer of custom oligonucleotides and
proprietary technologies for genomics applications. Our work is
complex and cutting-edge, and our team members are curious,
creative thinkers who understand that good data drives smart
decisions. At IDT, we realize that although science may be uniform,
people are unique. We promote a culture where engaged people are
motivated and have opportunities to achieve their full potential,
as part of one global team. IDT is proud to work alongside a community of nine fellow
Danaher Life Sciences companies. Together, we’re pioneering the
future of science and medicine, developing products that enable
researchers in the fight to save lives. Job Title: Strategic Services Account Manager Shift: Monday-Friday Days; Exempt Location: Coralville, IA ? *Mobile/Remote (On-Site/Work from Home Hybrid)* -Mobile associates must live in an area that does not exceed
a 100-mile (150 km) radius of an IDT location. *May require on-site
occasional presence for team meetings, etc. Purpose
Statement: The Strategic Services Account Manager provides
professional customer service and basic project management
assistance to strategic customer accounts. Essential Functions: Fields all customer inquiries for assigned accounts
leading up to and after order placement to provide a positive
customer experience. Answers and documents all incoming and outgoing customer
interactions in IDT’s Customer Relationship Management (CRM)
database; primary contact is through email and
phone. Coordinates project intake, quoting and order
administration for assigned accounts. Coordinates, participates in, and distributes meeting
notes for customer conference calls, internal meetings, and visits;
works directly with Quality Assurance team to coordinate customer
audits. Manages and oversees action item completion from these
interactions. Resolves complaints by determining the cause of the
problem, selecting and explaining the best solution to solve the
problem and expediting resolution to the customer’s
satisfaction. Drafts, reviews and maintains work instructions and
process flow documentation for individual accounts. Demonstrates behavior consistent with the Integrated DNA
Technologies Core Values. Performs other duties as assigned. Education: Bachelor’s degree required; alternatively an Associate’s
degree with 3 years IDT experience required. Bachelor’s degree in Biology, Chemistry or related science
field preferred. Professional Experience: Excellent computer skills that include Microsoft Office
applications and proficiency in typing required. Previous experience in customer service or a related field
preferred. Other Job Qualifications Ability to consistently manage multiple priorities and
solve problems using critical thinking skills. Ability to effectively communicate, both orally and in
writing, to customers and colleagues. Knowledge of customer service fundamentals. Ability to work independently or collaboratively in a
group. Ability to identify processes in need of optimization and
routinely suggest solutions. Ability to keep key personnel informed and up-to-date of
imminent issues. Ability to bring informal teams of experts together to
address issues/needs, share information and resolve differences or
problems, as required. Ability to adjust rules and processes for individual
situations as needed. Ability to adjust to change in quick paced
environment. Adaptability to perform under stress when confronted with
critical, unusual, or dangerous situations, or situation in which
working speed and sustained attention are make-or-break aspects of
the job. Adaptability to performing a variety of duties, often
changing from one task to another without loss of efficiency or
composure. Ability to maintain both a high standard of courtesy and
cooperation in dealing with co-workers. Adaptability to accepting responsibility for the
direction, control or planning of an activity. Physical Requirements: Exert up to 10lbs. of force occasionally and/or up to a
minimal amount frequently Visual Acuity: Work requires close vision, distance vision, peripheral
vision, depth perception and ability to adjust focus. Ability to read pertinent printed material and distinguish
colors. Ability to accurately read measurements on
equipment. Ability to prepare and read written documentation; use of
computer. What We Offer: Generous Paid Time Off Accruals PAID Volunteer Time Off 10 Paid Holidays Paid parental leave to eligible U.S. associates 401(k) with Company Match Medical, Dental, and Vision Insurance Options Integrated DNA Technologies (IDT) conducts drug screens and
background checks on applicants who accept employment
offers. #LI-REMOTE When you join us, you’ll also be joining Danaher’s global
organization, where 69,000 people wake up every day determined to
help our customers win. As an associate, you’ll try new things,
work hard, and advance your skills with guidance from dedicated
leaders, all with the support of powerful Danaher Business
System tools and the stability of a tested
organization.***This job posting represents both current and future
hiring into the Customer Care Advocate role. Contact to applicants
will be made as positions are coming open. By applying to this
role, you are indicating interest in being contacted regarding
future roles as they become available.***
Sign-on and Tenure Bonus
Eligible.
Danaher Corporation and all Danaher Companies are committed to
equal opportunity regardless of race, color, national origin,
religion, sex, age, marital status, disability, veteran status,
sexual orientation, gender identity, or other characteristics
protected by law. We value diversity and the existence of
similarities and differences, both visible and not, found in our
workforce, workplace and throughout the markets we
serve. Our associates, customers and
shareholders contribute unique and different perspectives as a
result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform crucial job functions, and to receive
other benefits and privileges of employment. Please contact
us at applyassistance@danaher.com to request
accommodation.
If you’ve ever wondered what’s within you, there’s no better time
to find out.
Keywords: Integrated DNA Technologies Inc, Cedar Rapids , Customer Service Representative, Other , Coralville, Iowa
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