Applications Scientist – NGS
Company: Integrated DNA Technologies Inc
Posted on: July 21, 2021
IDT is the leading manufacturer of custom oligonucleotides and
proprietary technologies for genomics applications. Our work is
complex and cutting-edge, and our team members are curious,
creative thinkers who understand that good data drives smart
decisions. At IDT, we realize that although science may be uniform,
people are unique. We promote a culture where engaged people are
motivated and have opportunities to achieve their full potential,
as part of one global team.
IDT is proud to work alongside a community of nine fellow
Danaher Life Sciences companies. Together, we’re pioneering the
future of science and medicine, developing products that enable
researchers in the fight to save lives.
Job Title: Applications Scientist - NGS
Location: Coralville, IA
The Applications Scientist – NGS provides professional customer
service and technical support to IDT customers regarding product
design and end-use for Next Generation Sequencing.
Communicates with and supports customers to provide pre- and
post-sales technical support for a growing NGS product
Troubleshoots product use and applications by using customer
provided data and information, as well as IDT sales and
Answers all NGS-related customer inquiries received by phone,
email and chat.
Documents all incoming and outgoing customer interactions in
IDT’s Customer Relationship Management (CRM) database.
Supports other IDT service departments and Sales through
consultation or escalation of product questions, customer issues,
and technical inquiries as needed.
Handles the intake and completion of custom design requests for
Next Gen Sequencing panels.
Resolves complaints by determining the cause of the problem,
selecting and explaining the best solution to solve the problem,
and expediting resolution to the customer’s satisfaction.
Uses available resources to formulate a timely and informed
customer response; reaches out to appropriate resources as
necessary if the customer concern falls outside range of
Presents technical information in regularly scheduled department
Contributes regularly to the growing database of technical
information and reviews this information.
Demonstrates behavior consistent with the Integrated DNA
Technologies Core Values.
Performs other duties as assigned.
Bachelor’s degree in Molecular Biology, Biology, Bioinformatics
or related science field required; M.S or Ph.D. preferred.
Strong understanding and experience NGS workflows and platforms
Strong understanding and experience using NGS bioinformatics
algorithms/software, extensive Python and Galaxy experience
Advanced theoretical knowledge of, and practical experience in
PCR and Next Generation Sequencing sample preparation workflows and
Experience with NGS data analysis methods, approaches and
Extensive understanding and experience in Next Generation
Sequencing sample preparation workflows, and the Illumina, Ion
Torrent, PacBio, etc. sequencing platforms preferred.
Experience with cloning methods, specifically TA cloning and
Experience in a customer support or customer-facing role
Excellent computer skills that include Microsoft Office
applications and proficiency in typing required.
Other Job Qualifications:
Ability to analyze data, identify key issues, and solve problems
using critical thinking skills.
Skill to critically review and accurately interpret data
provided by the customer during the troubleshooting process.
Ability to comprehend, interpret, and convey relevant scientific
Ability to search current scientific literature for potential
relevant methods and techniques to acquire necessary information to
fill technical gaps.
Ability to effectively communicate, both orally and in writing,
to customers and colleagues.
Ability to multitask and adjust priorities in a quick paced
Ability to keep key personnel informed and up-to-date of
Ability to probe skillfully to get the facts when others are
averse to providing detailed information.
Ability to work independently or collaboratively in a group.
Adaptability to performing a variety of duties, often changing
from one task to another without loss of efficiency or
Ability to maintain both a high standard of courtesy and
cooperation in dealing with co-workers.
Adaptability to accepting responsibility for the direction,
control or planning of an activity.
Exert up to 10lbs. of force occasionally and/or up to a minimal
Constant (67%-100% of work day)
Reaching: extending hand(s) and arm(s) in any
Sitting: to assume a position in which the weight is
largely supported by the buttocks, usually with the body vertical
and the thighs horizontal.
Using Fingers/Grasping/Feeling: writing or otherwise
working, primarily with fingers rather than with the whole hand or
arm as in handling. Applying pressure to an object with the fingers
or palm and perceiving attributes of objects such as size, shape,
temperature or texture by touch.
Talking: expressing or exchanging ideas by means of the
spoken work- those activities in which they must convey detailed or
important spoken instructions to other workers accurately, loudly,
Hearing: perceiving the nature of sounds at normal range;
ability to receive detailed information through oral communication,
and to make fine discriminations in sound, such as when
auscultating and percussing.
Repetitive Motion: substantial movements (motion) of the
wrists, hands, and/or fingers.
Occasional (33% or less of work day)
Standing: maintaining an upright position.
Walking: moving about on foot to accomplish tasks.
Lifting: raising objects from a lower to a higher
position or moving objects horizontally from position to
Bending: bending body downward and forward by bending
spine at the waist and/or bending leg; bending legs at knee to come
to rest or kneel.
Pushing/Pulling: using upper extremities to press against
something with steady force in order to thrust forward, downward or
outward/using upper extremities to exert force in order to drag,
haul or tug objects in a sustained motion.
Climbing: stairs, stools, ramps, ladders.
Work requires close vision, distance vision, peripheral vision,
depth perception and ability to adjust focus.
Ability to read pertinent printed material and distinguish
Ability to prepare and read written documentation; use of
What We Offer:
Generous Paid Time Off Accruals
16 Hours PAID Volunteer Time Off
10 Paid Holidays
Up to eight (8) weeks of 100% paid parental leave to eligible
401(k) with Company Match
Medical, Dental, and Vision Insurance Options
Integrated DNA Technologies (IDT) conducts drug screens and
background checks on applicants who accept employment
When you join us, you’ll also be joining Danaher’s global
organization, where 69,000 people wake up every day determined to
help our customers win. As an associate, you’ll try new things,
work hard, and advance your skills with guidance from dedicated
leaders, all with the support of powerful Danaher Business
System tools and the stability of a tested
Danaher Corporation and all Danaher Companies are committed to
equal opportunity regardless of race, color, national origin,
religion, sex, age, marital status, disability, veteran status,
sexual orientation, gender identity, or other characteristics
protected by law. We value diversity and the existence of
similarities and differences, both visible and not, found in our
workforce, workplace and throughout the markets we
serve. Our associates, customers and
shareholders contribute unique and different perspectives as a
result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform crucial job functions, and to receive
other benefits and privileges of employment. Please contact us at
202.419.7762 or email@example.com to
If you’ve ever wondered what’s within you, there’s no better time
to find out.
Keywords: Integrated DNA Technologies Inc, Cedar Rapids , Applications Scientist – NGS, Other , Coralville, Iowa
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