IDT is the leading manufacturer of custom oligonucleotides and
proprietary technologies for genomics applications. Our work is
complex and cutting-edge, and our team members are curious,
creative thinkers who understand that good data drives smart
decisions. At IDT, we realize that although science may be uniform,
people are unique. We promote a culture where engaged people are
motivated and have opportunities to achieve their full potential,
as part of one global team.
IDT is proud to work alongside a community of nine fellow
Danaher Life Sciences companies. Together, we’re pioneering the
future of science and medicine, developing products that enable
researchers in the fight to save lives.
Job Title: Customer Care Advocate
Location: Mobile (Partial On-Site/Work
from Home Arrangement)
Must live in an area that does not exceed a 100-mile
(150 km) radius of Coralville, IA.
Shift: Mid-Day (Monday - Friday 10:00am -
The Customer Care Advocate provides professional customer
service to IDT customers in regards to pricing and order
Fields customer inquiries leading up to and after order
placement to provide a positive customer
Answers all customer inquiries received by phone, email and chat
in a timely and thorough manner; documents these interactions in
IDT’s Customer Relationship Management (CRM) database.
Demonstrates channel versatility and aptitude on multiple
customer communication channels
Utilizes sales and manufacturing databases for all IDT sales
entities to provide informed order and shipment status updates.
Provides quotes and/or account information upon request to
ensure customers are able to make informed decisions regarding
Reviews orders to screen for most common issues and clarifies
any missing/unclear information.
Resolves complaints by determining the cause of the problem,
selecting and explaining the best solution to solve the problem and
expediting resolution to the customer’s satisfaction.
Provides administrative support for IDT’s sales team.
Drafts, reviews and maintains work instructions and process flow
documentation for individual accounts.
Demonstrates behavior consistent with the Integrated DNA
Technologies Core Values.
Performs other duties as assigned.
Excellent computer skills (including Microsoft Office
applications and proficiency in typing) required.
Previous experience in customer service or related field
Previous experience with SAP or Salesforce preferred.
Other Job Qualifications
Ability to multitask and complete work with a sense of
Ability to effectively communicate, both orally and in writing,
to customers and colleagues.
Ability to keep key personnel informed and up-to-date of
Ability to work independently or collaboratively in a group.
Ability to identify processes in need of optimization and
Ability to adjust rules and processes for individual situations
Ability to adjust to change in a quick paced environment.
Knowledge of customer service fundamentals.
Adaptability to performing a variety of duties, often changing
from one task to another without loss of efficiency or
Ability to maintain both a high standard of courtesy and
cooperation in dealing with co-workers.
Adaptability to accepting responsibility for the direction,
control or planning of an activity.
Exert up to 10 lbs. of force occasionally and/or up to a minimal
Constant (67%-100% of work day)
Reaching: extending hand(s) and arm(s) in any
Sitting: to assume a position in which the weight is
largely supported by the buttocks, usually with the body vertical
and the thighs horizontal.
Using Fingers/Grasping/Feeling: writing or otherwise
working, primarily with fingers rather than with the whole hand or
arm as in handling. Applying pressure to an object with the fingers
or palm and perceiving attributes of objects such as size, shape,
temperature or texture by touch.
Talking: expressing or exchanging ideas by means of the
spoken work- those activities in which they must convey detailed or
important spoken instructions to other workers accurately, loudly,
Hearing: perceiving the nature of sounds at normal range;
ability to receive detailed information through oral communication,
and to make fine discriminations in sound, such as when
auscultating and percussing.
Repetitive Motion: substantial movements (motion) of the
wrists, hands, and/or fingers.
Work requires close vision, distance vision, peripheral vision,
depth perception and ability to adjust focus.
Ability to read pertinent printed material and distinguish
Ability to prepare and read written documentation; use of
What We Offer:
Shift Differentials (Extra Compensation for less traditional
Generous Paid Time Off Accruals
16 Hours PAID Volunteer Time Off
10 Paid Holidays
Up to eight (8) weeks of 100% paid parental leave to eligible
401(k) with Company Match
Medical, Dental, and Vision Insurance Options
Integrated DNA Technologies (IDT) conducts drug screens and
background checks on applicants who accept employment
When you join us, you’ll also be joining Danaher’s global
organization, where 68,000 people wake up every day determined to
help our customers win. As an associate, you’ll try new things,
work hard, and advance your skills with guidance from dedicated
leaders, all with the support of powerful Danaher Business System
tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where
everyone feels they belong and all voices are heard. We believe in
our associates and the unique perspectives they bring to every
challenge, which is why we’ll empower you to push the boundaries of
If you’ve ever wondered what’s within you, there’s no better
time to find out.
Danaher Corporation and all Danaher Companies are equal
opportunity employers that evaluate qualified applicants without
regard to race, color, national origin, religion, sex, age, marital
status, disability, veteran status, sexual orientation, gender
identity, or other characteristics protected by law. The “EEO is
the Law” poster is available here.