Strategic Services Account Manager
Company: Integrated DNA Technologies Inc
Posted on: July 21, 2021
IDT is the leading manufacturer of custom oligonucleotides and
proprietary technologies for genomics applications. Our work is
complex and cutting-edge, and our team members are curious,
creative thinkers who understand that good data drives smart
decisions. At IDT, we realize that although science may be uniform,
people are unique. We promote a culture where engaged people are
motivated and have opportunities to achieve their full potential,
as part of one global team.
IDT is proud to work alongside a community of nine fellow
Danaher Life Sciences companies. Together, we’re pioneering the
future of science and medicine, developing products that enable
researchers in the fight to save lives.
Job Title: Strategic Services Account
Location: Coralville, IA ?*Mobile/Remote
(On-Site/Work from Home Hybrid)*
-Mobile associates must live in an area that does not
exceed a 100-mile (150 km) radius of an IDT location. *May require
on-site occasional presence for team meetings, etc.
The Strategic Services Account Manager - RUO provides
professional customer service and basic project management
assistance to strategic customer accounts.
Fields all customer inquiries for assigned accounts leading up
to and after order placement to provide a positive customer
Answers and documents all incoming and outgoing customer
interactions in IDT’s Customer Relationship Management (CRM)
database; primary contact is through email and
Coordinates project intake, quoting and order administration for
Coordinates, participates in, and distributes meeting notes for
customer conference calls, internal meetings, and visits; works
directly with Quality Assurance team to coordinate customer audits.
Manages and oversees action item completion from these
Resolves complaints by determining the cause of the problem,
selecting and explaining the best solution to solve the problem and
expediting resolution to the customer’s satisfaction.
Drafts, reviews and maintains work instructions and process flow
documentation for individual accounts.
Demonstrates behavior consistent with the Integrated DNA
Technologies Core Values.
Performs other duties as assigned.
Bachelor’s degree required; alternatively an Associate’s degree
with 3 years IDT experience required.
Bachelor’s degree in Biology, Chemistry or related science field
Other Job Qualifications
Ability to consistently manage multiple priorities and solve
problems using critical thinking skills.
Ability to effectively communicate, both orally and in writing,
to customers and colleagues.
Knowledge of customer service fundamentals.
Ability to work independently or collaboratively in a group.
Ability to identify processes in need of optimization and
routinely suggest solutions.
Ability to keep key personnel informed and up-to-date of
Ability to bring informal teams of experts together to address
issues/needs, share information and resolve differences or
problems, as required.
Ability to adjust rules and processes for individual situations
Ability to adjust to change in quick paced environment.
Adaptability to perform under stress when confronted with
critical, unusual, or dangerous situations, or situation in which
working speed and sustained attention are make-or-break aspects of
Adaptability to performing a variety of duties, often changing
from one task to another without loss of efficiency or
Ability to maintain both a high standard of courtesy and
cooperation in dealing with co-workers.
Adaptability to accepting responsibility for the direction,
control or planning of an activity.
Exert up to 10lbs. of force occasionally and/or up to a minimal
Constant (67%-100% of work day)
Sitting: to assume a position in which the weight is
largely supported by the buttocks, usually with the body vertical
and the thighs horizontal.
Using Fingers/Grasping/Feeling: writing or otherwise
working, primarily with fingers rather than with the whole hand or
arm as in handling. Applying pressure to an object with the fingers
or palm and perceiving attributes of objects such as size, shape,
temperature or texture by touch.
Talking: expressing or exchanging ideas by means of the
spoken work- those activities in which they must convey detailed or
important spoken instructions to other workers accurately, loudly,
Hearing: perceiving the nature of sounds at normal range;
ability to receive detailed information through oral communication,
and to make fine discriminations in sound, such as when
auscultating and percussing.
Frequent (34-66% of work day)
Standing: maintaining an upright position.
Walking: moving about on foot to accomplish tasks.
Repetitive Motion: substantial movements (motion) of the
wrists, hands, and/or fingers.
Occasional (33% or less of work day)
Reaching: extending hand(s) and arm(s) in any
Lifting: raising objects from a lower to a higher
position or moving objects horizontally from position to
Bending: bending body downward and forward by bending
spine at the waist and/or bending leg; bending legs at knee to come
to rest or kneel.
Pushing/Pulling: using upper extremities to press against
something with steady force in order to thrust forward, downward or
outward/using upper extremities to exert force in order to drag,
haul or tug objects in a sustained motion.
Climbing: stairs, stools, ramps, ladders.
Work requires close vision, distance vision, peripheral vision,
depth perception and ability to adjust focus.
Ability to read pertinent printed material and distinguish
Ability to accurately read measurements on equipment.
Ability to prepare and read written documentation; use of
What We Offer:
Generous Paid Time Off Accruals
16 Hours PAID Volunteer Time Off
10 Paid Holidays
Up to eight (8) weeks of 100% paid parental leave to eligible
401(k) with Company Match
Medical, Dental, and Vision Insurance Options
Integrated DNA Technologies (IDT) conducts drug screens and
background checks on applicants who accept employment
When you join us, you’ll also be joining Danaher’s global
organization, where 69,000 people wake up every day determined to
help our customers win. As an associate, you’ll try new things,
work hard, and advance your skills with guidance from dedicated
leaders, all with the support of powerful Danaher Business
System tools and the stability of a tested
Danaher Corporation and all Danaher Companies are committed to
equal opportunity regardless of race, color, national origin,
religion, sex, age, marital status, disability, veteran status,
sexual orientation, gender identity, or other characteristics
protected by law. We value diversity and the existence of
similarities and differences, both visible and not, found in our
workforce, workplace and throughout the markets we
serve. Our associates, customers and
shareholders contribute unique and different perspectives as a
result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform crucial job functions, and to receive
other benefits and privileges of employment. Please contact us at
202.419.7762 or firstname.lastname@example.org to
If you’ve ever wondered what’s within you, there’s no better time
to find out.
Keywords: Integrated DNA Technologies Inc, Cedar Rapids , Strategic Services Account Manager, Other , Coralville, Iowa
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