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Member Contact Center ITM Agent

Company: Collins Community Credit Union
Location: Cedar Rapids
Posted on: June 12, 2021

Job Description:

Collins Community Credit Union, a growing organization is currently recruiting for a ITM Agent. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary. This position is responsible for transactions via an electronic portal (much like FaceTime or Zoom!, answering member questions and being a Credit Union advocate. You will be at our Blairs Ferry Rd location in Cedar Rapids. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.

CCCU is excited to offer a Bilingual Pay Program for qualifying applicants

To be successful at Collins Community Credit Union youll need to have excellent communication skills, the ability thrive in a fun, fast-faced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.

Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude!

Must be available to work during business hours:

  • Monday - Thursday 8:30am - 5:00 pm

  • Friday 8:30am - 5:30 pm

  • Saturday 9:00am - 12:00 pm (rotating)

ITM Agent Expectations:

  1. Assist members with new and existing account services.

  2. Conduct account transactions and general account maintenance.

  3. Actively promote and refer Credit Union products and services that will benefit and contribute to the member's financial success.

  4. Effectively navigate and utilize various software and platforms.

  5. Support the community by attending Credit Union sponsored events and activities.

Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to YOUR success.

What You Receive from Employment with CCCU

A Comprehensive Health, Wellness and 401k package. Its our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.

What we offer you; Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities

Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

Keywords: Collins Community Credit Union, Cedar Rapids , Member Contact Center ITM Agent, Other , Cedar Rapids, Iowa

Click here to apply!

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