Manages a variety of front office functions and is key to the
smooth operation of a dynamic outpatient wound care center as well
as performs general office duties to assist the staff of the
Clinic Excellence/Patient Satisfaction
- Greets patients and other visitors, answers and routes calls to
- Maintains all patient communication needs including scheduling,
rescheduling, and appointment reminders. Also works and schedules
for provider, according to the care continuum model.
- Obtains and verifies patient information, to include
pre-certifications and pre-authorizations for services and enters
data in appropriate databases.
- Collects and enters patient charges in databases. Verifies and
reconciles charges as directed, prepares monthly patient survey
data and appropriate documentation, then transmits to
- Coordinates and schedules ancillary testing with other hospital
- Arranges for patient transportation as needed.
- May assist with intakes and discharges.
- Gathers necessary equipment and supplies for the RN or
- Reports quality of care issues to the Center's RN
- Communicates as needed with all team members regarding
therapeutic interventions, to ensure quality of care.
- Coordinates with Center's RN Coordinator/Medical Director to
maximize daily patient census.
- Assembles new patient charts, maintains and files existing
patient charts, and spot-checks charts for data completeness and
- Actively participates in staff meetings to support key
functions within the Center.
Basic UPH Performance Criteria
- Demonstrates the UnityPoint Health Values and Standards of
Behaviors as well as adheres to policies and procedures and safety
- Demonstrates ability to meet business needs of department with
regular, reliable attendance.
- Employee maintains current licenses and/or certifications
required for the position.
- Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and
other federal/state regulatory agencies guiding healthcare.
- Completes all annual education and competency requirements
within the calendar year.
- Is knowledgeable of hospital and department compliance
requirements for federally funded healthcare programs (e.g.
Medicare and Medicaid) regarding fraud, waste and abuse. Brings any
questions or concerns regarding compliance to the immediate
attention of hospital administrative staff. Takes appropriate
action on concerns reported by department staff related to
Disclaimer: This job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that required of the employee. Other duties,
responsibilities and activities may change or be assigned at any
time with or without notice.
Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health's values in the
performance of job duties and responsibilities
- Leverage the skills and abilities of each person to enable
- Collaborate across departments, facilities, business units and
- Seek to understand and are open to diverse thoughts and
Own The Moment:
- Connect with each person treating them with courtesy,
compassion, empathy and respect.
- Enthusiastically engage in our work.
- Accountable for our individual actions and our team
- Responsible for solving problems regardless of the origin.
- Commit to the best outcomes and highest quality.
- Have a relentless focus on exceeding expectations.
- Believe in sharing our results, learning from our mistakes and
celebrating our successes.
- Embrace and promote innovation and transformation.
- Create partnerships that improve care delivery in our
- Have the courage to challenge the status quo.
Identify items that are minimally required to perform the
essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the
High School Diploma or GED.
Two or more years prior office administration experience,
preferably in a medical setting.
Prior medical coding experience.
Valid driver's license when driving any vehicle for work-related
Proficient in Microsoft Office (Word, Excel, Outlook).
Good customer, interpersonal and communication skills, both
verbally and in writing.
Organization and time management skills.
Ability to type 60 words per minute (wpm).
Basic math skills.
Attention to detail.
Ability to maintain confidentiality.
Ability to work in fast-paced environment and to work on
multiple projects at the same time.
Ability to work with others and in a team environment.
Maintains office equipment and supplies as needed, and medical
supplies as directed.
If licensed appropriately, may perform hyperbaric oxygen therapy
related duties, as needed, after completing the required Healogics
or other approved hyperbaric training.
Use of usual and customary equipment used to perform essential
functions of the position.
SCOPE:Position has supervisory responsibilities? Yes ?or No ?If
yes, complete below.
Number of Employees Supervised (Complete if position has
supervisory responsibilities of individuals)
Budget Control (Complete if position has budget
Annual Operating Budget (including payroll)
Other Scope Measurements
Pertinent to the position, such as number of beds, number of
units/departments, number of employees leading, cases per month,
(List any special mental and cognitive abilities required by the
position in your specific environment)
- Must be able to communicate effectively with people of diverse
professional, educational and lifestyle backgrounds.
- The environment may cause high stress levels due to constant
interruptions, high volume urgency of issues, and interactions with
a wide variety of professionals and personalities.
- Must be able to complete algebraic equations.
- Must be understanding and patient.
- Ability to work under time constraints.
- Must be able to work independently and assume responsibility
for timely completing of assigned functions.
- Ability to understand and deal effectively with problems and
- Ability to maintain confidential information.
- Exercises sound judgment, seeking advice when appropriate.
(Check all that apply if essential to perform job - with or
?Talk/Hear (communicate, detect, converse with, discern, convey,
express oneself, exchange information)
?See (defect, determine, perceive, identify, recognize, judge,
observe, inspect, estimate, assess)
?Stand or Sit (stationary position)
?Walk (move, traverse)
?Use hands/fingers to handle or feel (operate, activate, use,
prepare, inspect, place, detect, position)
?Climb (stairs/ladders) or Balance (ascent/descent, work stop,
?Taste/Smell (detect, distinguish, determine)
(Check appropriate category to perform job - with or without
?Level 1; Sedentary Work:Exerting up to 10 pounds of force
occasionally, and/or a negligible amount of force frequently or
constantly to lift, carry, push, pull or otherwise move objects,
including the human body. Sedentary work involves sitting most of
the time. Jobs are sedentary if walking and standing are required
only occasionally, and all other sedentary criteria are met.
?Level 2; Light Work:Exerting up to 20 pounds of force
occasionally or up to 10 pounds of force frequently, and/or a
negligible amount of force constantly to move objects. Requires
walking or standing to a significant degree, pushing or pulling arm
or leg controls or maintaining a production rate pace. Light work
requires physical exertion of forces greater than that of sedentary
?Level 3; Medium Work:Exerting up to 50 pounds of force
occasionally, and/or up to 20 pounds of force frequently, and/or up
to 10 pounds of force constantly to move objects.
?Level 4; Heavy Work:Exerting up to 100 pounds of force
occasionally, and/or up to 50 pounds of force frequently, and/or up
to 20 pounds of force constantly to move objects.
?Level 5; Very Heavy Work:Exerting in excess of 100 pounds of
forces occasionally, and/or in excess of 50 pounds of force
constantly to move objects.
Hazards and Atmospheric Conditions
(check all that apply)
?Normal Office Surroundings
?Exposure to Fumes
?Exposure to Dust
?Exposure to Extreme Temperatures
?Wet and/or Humid
?Radiant Energy Hazards
?Mists or Gases
Precautions must be followed when working in any health care
(Complete this OSHA section for clinical/patient related
?Category I:Duties performed routinely require exposure to
blood, body fluid and tissue.
?Category II:Normal routine involves no exposure to blood, body
fluid or tissue, but exposure or potential for exposure may
?Category III:Normal routine involves no exposure to blood, body
fluid, or tissue and as part of their employment, incumbents are
not called upon to perform or assist in emergency care or first