100% Remote Patient Service Representative
Company: Aerotek
Location: Cedar Rapids
Posted on: April 10, 2021
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Job Description:
Description:Essential Job Functions for Patient Service
Representative Follow established procedures to resolve patient
account balances utilizing available technologies Take inbound
calls from and make outbound calls to patients or guarantors for
the purpose of making payment arrangementsfor account balances on
behalf of client hospitals or clinics; Electronically document
conversations held with responsible parties on Company and/or
client systems Communicate financial responsibility detail to
patients; communicate confusing and/or difficult financial issues
to patients in anon-threatening and helpful manner Accurately
determine patient eligibility for financial assistance programs and
bank loans, where available; provide assistanceto patients in
completing necessary paperwork for available programs; obtain all
necessary documentation to resolve anaccount Provide follow-up on
suspended accounts according to established procedures
Professionally interact with client staff and patients and
guarantors Promptly respond to phone messages; promptly respond to
client or patient concerns or problems Conform to all
confidentiality and third party liability laws Ensure appropriate
steps are taken so accounts receive due attention Ability to work
during normal business hours; work a regular and reliable schedule
Accurately track daily, weekly, and monthly productivity to exhibit
contributions toward departmental goalsAdditional Job Functions
Identify and report all opportunities to improve work processes to
management or supervisory staff Perform other tasks as assigned by
competent authoritySkills:customer service, call center,
healthcare, billing, collections, retailTop Skills Details:Customer
ServiceCall CenterCollectionsAdditional Skills & Qualifications:1+
year customer service 1+ year computer experience 1+ year in
healthcare/medical environment BEST VS AVG:healthcare
experiencebilling experiencecall center experienceExperience
Level:Expert Level About Aerotek:We know that a company's success
starts with its employees. We also know that an individual's
success starts with the right career opportunity. As a Best of
Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Cedar Rapids , 100% Remote Patient Service Representative, Other , Cedar Rapids, Iowa
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