Account Resolution Specialist I
Company: GreenState Credit Union
Location: North Liberty
Posted on: April 10, 2021
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Job Description:
GreenState Credit UnionAccount Resolution Specialist
IUS-IA-North LibertyJob ID: 2021-2688Type: Regular Full-Time# of
Openings: 4Category: CollectionsGreenState Credit UnionOverviewThe
determination and analysis of factors causing individual accounts
to fall into delinquency and/or overdrawn, and the implementation
of efforts to successfully resolve these factors through
interaction with the account holders. Efforts will include, but not
be limited to extensive telephone and written communication members
and other departments. The ultimate objective of all collection
activities will be to determine the cause of delinquent and/or
overdrawn status, and to establish an appropriate course of action
in order to remedy the situation. Collection efforts include skip
tracing, processing payments, or opening of correct workflows for
more complex issues to be resolved by team. Credit and financial
counseling of past due and overdrawn accounts in accordance with
established lending guidelines, and state and federal regulations.
Completes proactive campaigns on non-delinquent, high risk accounts
in efforts to maintain good standing. Pay range for this hourly
position is $17.04 - $25.56 with a progressive benefit package.
ResponsibilitiesPerforms essential duties and responsibilities in
the following areas which may include, but are not limited to those
listed and are subject to change: Adheres to the Credit Union's
core values and Service Standards in carrying out GreenState's
mission and vision.Demonstrates a positive member service (internal
and external) focus at all times, greeting members and guests with
a smile and eye contact immediately upon their arrival, using their
name or acknowledging them, and thanking them for their
business.Demonstrates teamwork in all interactions with coworkers
and in the completion of all duties and responsibilities.Ensures
confidentiality of member information.Contacts and confers with
members by any means necessary in order to determine the reason for
delinquency and/or overdrawn status, and to arrange an appropriate
course of action in order to remedy the situation.Initiates
workflows for appropriate action for those accounts that cannot be
contacted, or for which satisfactory arrangements cannot be
made.Maintains and updates member records. Records all
communications and all collection activity.Follows-up on early
stage past due mortgages, loans, credit cards and overdrawn
accounts; makes reasonable and practical arrangements for interest,
partial, or full payments.Performs skip-tracing duties, as required
and directed.Takes check net payments over the phone, and saves
them in the checksnet folder. Accepts debit and credit card
authorizations over the phone, prints, and processes transaction
and post to members' accounts.Initiates workflow for review of
modification, TDR, workout, deferment requests.Makes collection
contacts to delinquent accounts and performs any tasks or duties in
order to aid in collection of past due or overdrawn accounts.Refers
members to financial counseling resources when
necessary.Cross-sells Credit Union products and services when
appropriate.Plays a vital role in enriching the community by
participating in community service organizations and/or credit
union sponsored events, on an annual basis.Performs any other
duties as assigned.QualificationsOne year of similar or related
working experience.High School Diploma or GED.Reports to work
punctually, works all scheduled hours, and works overtime as
necessitated by business demand. At times length of working day can
be unpredictable, must be willing and able to work early and/or
stay late with short notice. Must be willing to work Saturday
rotation.Ability and desire to interact with co-workers to develop
positive and effective working relationships in all areas of Credit
Union services.Strong interpersonal and persuasive skills to
represent the Credit Union in a positive way during periods of
stressful member contact.Interpersonal skills necessary to gather
data from a number of sources and to represent positively the
Credit Union during such contact.Ability to prioritize assignments
and organize work efficiently, to handle large volumes of
details.Ability to communicate thoughts and ideas in a clear and
concise manner.Ability to handle multiple tasks in a fast pace and
changing environment.Ability to work independently.Accuracy and
attention to detail required.Ability to operate related computer
applications and office equipment.Must be bondable.SAFE Act
Registration may be required depending on specific responsibilities
assigned within the account resolution department.Reporting
RelationshipReports to the Account Resolution Specialist Team
Lead.Supervisory ResponsibilitiesThis position is not responsible
for the supervision of other employees.Equal Opportunity Employment
StatementGreenState Credit Union is an EEO/AA Employer.
M/F/Veteran/Disability. We strongly encourage minorities, veterans,
and individuals with disabilities to apply for openings with the
credit union.
PI133580704
Keywords: GreenState Credit Union, Cedar Rapids , Account Resolution Specialist I, Other , North Liberty, Iowa
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