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Account Resolution Processor I

Company: Greenstate Credit Union
Location: North Liberty
Posted on: April 10, 2021

Job Description:

GreenState Credit UnionAccount Resolution Processor IUS-IA-North LibertyJob ID: 2021-2740Type: Regular Full-Time# of Openings: 1Category: Account ResolutionsGreenState Credit UnionOverviewResponsible for accurate and timely completion of required research and processing duties necessary to support the Account Resolution Department. The primary objective will be assisting the Account Resolution Supervisor and Account Resolution Specialists with all administrative/clerical duties, enabling the department to focus more on resolving delinquent accounts. Provide quality member service to Credit Union staff and members by furnishing and processing necessary information, provides assistance, and/or answer questions. Maintain member accounts and documents in accordance with departmental expectations; assure completeness and accuracy of all documents. Pay range for this hourly position is $17.04 - $25.56 with a progressive benefit package.ResponsibilitiesPerforms essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.Demonstrates a positive member service (internal and external) focus at all times.Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.Ensures confidentiality of member information.Generates and mails collection letters (Deficiency Balance Letters, Cures, etc) Assists and supports Account Resolution Staff with scanning, printing, and mailing of all notifications, letters, and other documents. This could include certified mail and overnight delivery.Manages all eOscar credit bureau disputes, reviews, and responds according to regulatory requirementsAssists with pulling media for subpoena's and agency placements as needed.Processes and mails ACH request forms through DocuSign.Supports the Loan Service Center Collection Staff by Reviewing, responding, or resolving all LSC Member request workflows within assigned due dates.Processes returned mail.Performs any other duties as may be required to meet credit union objectives.Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.QualificationsHigh school diploma or the equivalent (i.e. GED)One month to twelve months of similar or related experience.Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services.Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.Ability to work independently.Accuracy and attention to detail required.Effective communication skills; both written and verbal.Ability to operate related computer applications and office equipment.Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demandMust be bondable.Reporting RelationshipReports to the Account Resolutions Support Team Lead.Supervisory ResponsibilitiesThis position is not responsible for the supervision of other employees.Equal Opportunity Employment StatementGreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
PI133580723

Keywords: Greenstate Credit Union, Cedar Rapids , Account Resolution Processor I, Other , North Liberty, Iowa

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