Account Resolution Processor I
Company: Greenstate Credit Union
Location: North Liberty
Posted on: April 10, 2021
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Job Description:
GreenState Credit UnionAccount Resolution Processor IUS-IA-North
LibertyJob ID: 2021-2740Type: Regular Full-Time# of Openings:
1Category: Account ResolutionsGreenState Credit
UnionOverviewResponsible for accurate and timely completion of
required research and processing duties necessary to support the
Account Resolution Department. The primary objective will be
assisting the Account Resolution Supervisor and Account Resolution
Specialists with all administrative/clerical duties, enabling the
department to focus more on resolving delinquent accounts. Provide
quality member service to Credit Union staff and members by
furnishing and processing necessary information, provides
assistance, and/or answer questions. Maintain member accounts and
documents in accordance with departmental expectations; assure
completeness and accuracy of all documents. Pay range for this
hourly position is $17.04 - $25.56 with a progressive benefit
package.ResponsibilitiesPerforms essential duties and
responsibilities in the following areas which may include, but are
not limited to those listed and are subject to change: Adheres to
the Credit Union's core values and Service Standards in carrying
out GreenState's mission and vision.Demonstrates a positive member
service (internal and external) focus at all times.Demonstrates
teamwork in all interactions with coworkers and in the completion
of all duties and responsibilities.Ensures confidentiality of
member information.Generates and mails collection letters
(Deficiency Balance Letters, Cures, etc) Assists and supports
Account Resolution Staff with scanning, printing, and mailing of
all notifications, letters, and other documents. This could include
certified mail and overnight delivery.Manages all eOscar credit
bureau disputes, reviews, and responds according to regulatory
requirementsAssists with pulling media for subpoena's and agency
placements as needed.Processes and mails ACH request forms through
DocuSign.Supports the Loan Service Center Collection Staff by
Reviewing, responding, or resolving all LSC Member request
workflows within assigned due dates.Processes returned
mail.Performs any other duties as may be required to meet credit
union objectives.Plays a vital role in enriching the community by
participating in community service organizations and/or credit
union sponsored events on an annual basis.QualificationsHigh school
diploma or the equivalent (i.e. GED)One month to twelve months of
similar or related experience.Ability and desire to interact with
co-workers to develop positive and effective working relationships
in all areas of Credit Union services.Ability to prioritize
assignments and organize work efficiently, to handle large volumes
of details.Ability to work independently.Accuracy and attention to
detail required.Effective communication skills; both written and
verbal.Ability to operate related computer applications and office
equipment.Reports to work punctually, works all scheduled hours,
and works overtime as necessitated by business demandMust be
bondable.Reporting RelationshipReports to the Account Resolutions
Support Team Lead.Supervisory ResponsibilitiesThis position is not
responsible for the supervision of other employees.Equal
Opportunity Employment StatementGreenState Credit Union is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.
PI133580723
Keywords: Greenstate Credit Union, Cedar Rapids , Account Resolution Processor I, Other , North Liberty, Iowa
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